Edtech.com's Summary

Lucky Strike Entertainment is hiring a Training Manager to design, develop, and deliver both in-person and virtual training programs that enhance associate performance and organizational capability. This role involves collaborating with department leaders to keep training materials up to date, facilitating training sessions, and assessing program effectiveness to implement improvements.

Highlights

Design and manage onboarding, e-learning, and instructor-led training programs
Facilitate in-person and virtual training sessions, classes, and seminars
Collaborate with department leaders to identify training needs based on policy, procedure, and regulatory changes
Develop and update instructional materials, manuals, and handouts
Assess and improve training effectiveness using performance data and feedback
Track and report training outcomes; maintain accurate training records
Manage training logistics, budget, and resources for timely delivery
Experience with Learning Management Systems (LMS) and training tracking tools required
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Compensation range: $90,000 - $100,000 annually, plus comprehensive benefits including medical, dental, vision, 401(k), employee stock purchase, and paid time off

Training Manager Full Description

Training Manager

Lucky Strike Entertainment
New York, New York
Corporate
Full-Time
60918

Job Description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Location: NYC

We Are Lucky Strike Entertainment.
Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

Summary
The Training Manager designs, develops, and delivers in-person and virtual training programs that strengthen associate performance and organizational capability. Working closely with the Training Department and department leaders, this role keeps training content aligned with current company policies and procedures while driving engagement, retention, and effectiveness.

What You'll Do

Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs
Facilitate in-person and virtual classes, seminars, onboarding, and working sessions
Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations
Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes
Assess training impact through feedback and performance data, then recommend and implement improvements
Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines
Manage logistics, time, budget, and resources for successful training delivery
Foster an environment conducive to learning and retention, and support standards for Core Training locations

What You'll Bring

High school diploma or equivalent
2+ years of experience in corporate training, learning & development, or operations with a strong training component
Proven experience facilitating virtual and in-person training, and designing or maintaining instructional content, materials, or e-learning tools
Familiarity with learning management systems (LMS) and training tracking tools
Strong communication, presentation, interpersonal, analytical, and critical thinking skills, with high integrity and demonstrated leadership
Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams
Preferred: experience developing and facilitating training in a corporate or hospitality environment
Ability to walk, bend, and stand for periods of time; extended workdays, weekends, and holidays may be required to support business needs

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

Medical, Dental, and Vision plans to select from based on your needs
Wellness resources to help you along your wellness journey
401(k) Retirement Plans
Employee Stock Purchase Program
Employee Assistance Program (EAP)
Vacation, Paid Sick Leave, and Holidays
Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Benefits

The pay range for this position is $90,000 - $100,000 per year, depending on qualifications

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

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