Syneos Health Learning Solutions
Training Manager - Commercial Training & Launch Effectiveness
CRM
Edtech.com's Summary
Syneos Health is hiring a Training Manager - Commercial Training & Launch Effectiveness. The role involves designing, developing, and executing commercial training strategies to support product launches and enhance field effectiveness, while collaborating closely with commercial leadership teams. The Training Manager leads end-to-end training programs, facilitates learning sessions, and continuously refines training content based on field feedback and business priorities.
Highlights
- Owns commercial training strategy from pre-launch through post-launch execution.
- Develops and curates training content covering disease state, product knowledge, market access, and analytics.
- Facilitates live, virtual, and blended training sessions, including train-the-trainer programs.
- Collaborates cross-functionally with sales leadership, market access, analytics, operations, and external vendors.
- Measures training effectiveness through readiness, capability, and performance outcomes.
- Requires 5+ years experience in commercial pharmaceutical/biotech training and product launches.
- Strong skills in virtual platforms (Zoom, Microsoft Teams) and Microsoft Office suite (PowerPoint, Word, OneDrive, OneNote, Forms).
- Experience with biologics in rheumatology and knowledge of healthcare systems, commercial payers, Medicare, and Medicaid plans.
- Holds BS/BA degree with advanced facilitation, communication, and project management skills.
- Annual base salary of $160,000 with potential eligibility for commissions/bonuses based on performance.
Training Manager - Commercial Training & Launch Effectiveness Full Description
Training Manager - Commercial Training & Launch Effectiveness
Location: Princeton, NJ, United States
Job ID: 15879
Job ID: 15879
Description
The Training Manager will be an integral part of Syneos Health Learning Solutions team with a primary responsibility for designing, developing, and executing the commercial training strategy in support of product launch and ongoing field effectiveness.
The Training Manager will report directly to the National Program Director and VP of Sales. Syneos Health Learning Strategists, Content Developers are there as support when needed to achieve the collective goals of the client.
The Training Manager owns the end-to-end‑ commercial training program, ensuring that commercial strategy, product knowledge, market access, data and analytics, and field execution goals are translated into a cohesive learning experience.
This is a highly visible role that requires both strategic leadership and hands-on‑ execution. The Training Manager will develop training content, facilitate learning, partner closely with commercial leadership, and continuously evolve the training program based on real-world‑ field feedback and performance.
Key Responsibilities
Training Strategy & Program Ownership
- Own the commercial training strategy from pre‑launch through post‑launch execution
- Translate launch and commercial strategy into a structured, executable training roadmap
- Define training objectives, scope, sequencing, and delivery approach
- Ensure training aligns with evolving business priorities and launch timelines
- Design, generate, and deliver communication plan and communications to internal and external teams outlining training strategies and roadmaps
Training Content Development
- Develop, curate, and organize training content across disease state, product, market access, analytics, and execution
- Identify and leverage off-the-shelf training materials where appropriate and develop new content‑ when needed
- Create learning objectives, course summaries, workshops, and learning application activities
- Ensure all training content supports comprehension, skill development, and real-world‑ application
Cross Functional‑ Collaboration
- Serve as the central point of ownership for training across commercial functions.
- Partner with sales leadership, market access, analytics, operations, and external vendors
- Ensure training content aligns with CRM tools, data platforms, and field workflows
- Integrate inputs from multiple stakeholders into a cohesive training program
Training Execution & Facilitation
- Facilitate live, virtual, and blended training sessions
- Lead workshops, discussions, and applied learning experiences
- Support and enable managers in delivering training content (“train-the‑-‑trainer”)
- Adapt training delivery based on participant engagement and learning needs
Learning Effectiveness & Field Readiness
- Design training to drive understanding and skill development, not just content completion
- Reinforce learning through discussion, practice, and feedback
- Ensure training prepares teams for real-world‑ execution and customer interactions
- Measure effectiveness based on readiness, capability, and performance outcomes
Continuous Improvement
- Gather feedback from managers and field teams following training delivery
- Observe post‑launch execution to identify skill gaps and training needs
- Update and refine training content based on field insights and evolving strategy
- Maintain training as a dynamic, evolving program rather than a one‑time event
Strategic Partnership
- Act as a strategic advisor to commercial leadership on training needs and priorities
- Provide clear visibility into training development timelines and progress
- Recommend adjustments to training scope, design, or resourcing as needed
- Support leadership discussions regarding readiness, execution, and launch preparedness
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
- Candidate must be able to be on-site in Princeton, NJ facility 3 days per week
- BS/BA Degree required
- 5+ years in commercial pharmaceutical/biotech industry
- Demonstrated experience in commercial training, learning & development
- Experience supporting product launches
- Ability to operate effectively in high visibility, ‑high accountability‑ roles
- Proven ability to develop and deliver training content using adult learning principles to optimize training
- Advanced facilitation and communication skills
- Experience working cross functionally in complex or ‑fast paced‑ environments
- Experience with biologics in the rheumatology space including buy and bill products
- Ability to manage ambiguity and problem solve
- Experience training field and virtual teams supporting specialty products(s) with knowledge of healthcare professionals, medical systems, strategic account selling, commercial payers, Medicare plans and state Medicaid plans
- Understanding of compliance & privacy laws
- Demonstrated project management skills to manage training timelines, meeting planning and training budgets
- Skilled in use of virtual platforms and comfort in working virtually (ZOOM, Microsoft Teams)
- Expertise in MS Office tools such as MS PowerPoint, MS Word, MS OneDrive, MS OneNote, MS Forms
- Valid driver's license
- Ability to travel when needed
Core Competencies
- Strategic thinking and execution
- Content development and instructional design
- Facilitation and adult learning principles
- Stakeholder engagement and influence
- Continuous improvement mindset
- Strong communication skills, written, verbal, and presentation
The annual base salary for this position is $160,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
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