Carrier Enterprise
Training Operations Administrator
LMS
Edtech.com's Summary
Carrier Enterprise is hiring a Training Operations Administrator. The role involves managing the daily operations of CE Path customer training classes, including coordinating schedules, tracking registrations, managing training materials, and supporting communication to ensure smooth and consistent training programs. The position collaborates with instructors, LMS teams, and internal stakeholders to maintain organized and accurate training activities aligned with company standards.
Highlights
- Coordinate and manage training class schedules, registration tracking, and communication for cancelations and updates.
- Collaborate with instructors and LMS team to finalize courses, post schedules, and process rosters.
- Maintain classroom logistics including locations, setup requirements, and training materials readiness.
- Compile and submit mandatory reports to third-party organizations and accreditation bodies.
- Generate operational reports and provide class status updates to internal stakeholders.
- Support marketing, sales, and customer success teams with training schedules and administrative tasks.
- Maintain standard operating procedures, checklists, and templates; conduct data quality checks and recommend process improvements.
- Required proficiency in Microsoft Office and 1-3 years experience in administration, coordination, or training support.
- Preferred experience includes corporate training environments, learning management systems, and virtual or in-person training coordination.
- Benefits include health, dental, vision, life and disability insurance, 401(k) with employer match, tuition reimbursement, paid vacation, and employee discount programs.
Training Operations Administrator Full Description
Training Operations Administrator
Charlotte, North Carolina, United States
Hiring for the following location(s):
4300 Golf Acres Drive, Charlotte, North Carolina 28208, United States
4300 Golf Acres Drive, Charlotte, North Carolina 28208, United States
Job Description
Training Operations Administrator| HVAC Products | Carrier Enterprise|
Hybrid-Remote Charlotte
Introduction:
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Job Summary: The Training Operations Administrator manages day-to-day operational aspects of CE Path customer training classes. Working under the Manager of Customer Training, this position coordinates training schedules, tracks registrations, manages locations and materials, maintains documentation, and supports internal communications to ensure programs run smoothly and consistently. The role collaborates with instructors, the LMS team, and internal stakeholders to keep training activities accurate, organized, and aligned with established standards.
Key Responsibilities:
- Execute and coordinate training class schedules, including reschedules, cancellations, and updates based on leadership direction.
- Track registrations, monitor enrollment, and identify at-risk classes; manage cancellation workflows and communications.
- Coordinate with instructors and the LMS team to finalize courses, post schedules on time, and process rosters.
- Maintain classroom location lists, setup requirements, training tools, and materials, coordinate readiness for upcoming classes.
- Compile and submit recurring reports to third-party organizations, certification bodies, and accrediting entities by established timelines.
- Run operational reports in coordination with the LMS team and distribute weekly/periodic class status updates to internal stakeholders.
- Support marketing, sales, and customer success teams with class schedules and provide administrative support for training programs and events.
- Maintain operations documentation (SOPs, checklists, templates); support communications; conduct data quality checks; and escalate process improvement opportunities to leadership.
Qualifications:
- Bachelor's degree in Business, Education, Communications, or related field; Associate degree with equivalent professional experience accepted
- 1–3 years of administrative, coordination, operations, or training support experience
- Advanced proficiency with Microsoft Office
- Exceptional organizational, communication, and time-management skills
- Detail-oriented with strong customer service and problem-solving abilities
- Self-motivated, collaborative, and able to work independently within established guidelines
Preferred Qualifications
- Experience in a corporate training or continuing education environment
- Familiarity with reporting tools or learning management systems
- Experience supporting virtual or in-person training coordination
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Requirements
Qualifications:
- Bachelor's degree in Business, Education, Communications, or related field; Associate degree with equivalent professional experience accepted
- 1–3 years of administrative, coordination, operations, or training support experience
- Advanced proficiency with Microsoft Office
- Exceptional organizational, communication, and time-management skills
- Detail-oriented with strong customer service and problem-solving abilities
- Self-motivated, collaborative, and able to work independently within established guidelines
Status
Full-Time
Position Type
Salaried
Company
Carrier Enterprise
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