Dandy
Training Operations Manager
🇺🇸
Hybrid - New York, NY
🕑
Full-Time
💰
$108K - $128K
💻
Operations
🗓️
March 6th, 2026
Edtech.com's Summary
Dandy is hiring a Training Operations Manager to lead the onboarding process for new dental practice customers. This role involves designing and implementing the onboarding playbook from sales handoff to full practice activation while managing a team of trainers and collaborating cross-functionally to ensure a seamless early customer experience.
Highlights
- Own the end-to-end onboarding funnel from sales handoff to practice activation.
- Define milestones, metrics, and success criteria while building reporting infrastructure.
- Hire, onboard, and develop a high-performing team of trainers.
- Create scalable SOPs, playbooks, and training systems to institutionalize knowledge.
- Identify and eliminate bottlenecks to reduce time-to-value for practices.
- Collaborate with Sales, Customer Success, and Operations for unified customer experiences.
- Manage onboarding capacity and scheduling across multiple practices efficiently.
- Engage directly with dental practices to drive adoption and improve satisfaction.
- Requires 5+ years in operations or strategy with proven team leadership experience.
- Strong data-driven, process-oriented mindset with excellent customer communication skills.
- Compensation range: $108,375 – $127,500 annually.
Training Operations Manager Full Description
Training Operations Manager
USA - New York NY
Employment Type
Full time
Location Type
Hybrid
Department
Commercial
Training
Training
Compensation
- $108,375 – $127,500
Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience.
Please note that compensation listed for U.S. based roles applies only to candidates working in the United States. Candidates hired outside the U.S. will receive regionally adjusted compensation.
Overview
Application
Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is hiring an Onboarding Manager to own the earliest and most critical stage of our customer lifecycle. This person will build the infrastructure that takes a dental practice from the moment of sales handoff through active ramp — ensuring every practice reaches their "magic moment" fast and sets the foundation for long-term success. This is a 0-to-1 role: you will design, build, and run the playbook from scratch, then systematize it so it scales.
What You'll Do
- Own the end-to-end onboarding funnel, from sales handoff to confirmed practice activation and healthy ramp
- Define the key milestones, metrics, and success criteria for every stage of early practice lifecycle — and build the reporting infrastructure to track them
- Hire, onboard, and develop a high-performing team of Trainers, ensuring they are efficient, effective, and operating against clear performance standards
- Build scalable SOPs, playbooks, and training systems that codify institutional knowledge and eliminate reliance on any single person
- Identify and remove bottlenecks in the onboarding funnel, continuously compressing time-to-value for new practices
- Partner cross-functionally with Sales, Customer Success, and Operations to ensure seamless handoffs and a unified early customer experience
- Manage onboarding capacity and scheduling across a growing portfolio of practices, building systems that scale without linear headcount growth
- Engage directly with practices during early lifecycle to understand pain points and develop creative ways to drive adoption and delight
What We're Looking For
- 5+ years of experience in operations and/or strategy within a high-growth startup or large tech environment.
- Proven experience leading teams
- Exceptional attention to detail and ability to manage complex logistics, ensuring smooth execution of training operations and processes.
- Strong customer communication skills, with the ability to confidently interact with customers to troubleshoot issues and improve their experience.
- Strong data-driven approach to analyzing performance and supporting operational goals and KPIs to drive efficiency, quality, and an excellent customer experience.
- Highly process-oriented, with a track record of improving complex, cross-departmental processes.
- Experience working as part of a high-performing, collaborative team, with the ability to react quickly and envision cross-functional solutions.
- Willingness to roll up your sleeves and tackle hands-on problem-solving when needed.
- Demonstrated ability to identify and address operational gaps and weaknesses.
Req ID: J-1035
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
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