Maven
Training & Quality Manager
🇺🇸 Hybrid - New York, NY
🕑 Full-Time
💰 $120K - $140K
💻 Learning & Development
🗓️ August 14th, 2025
Edtech.com's Summary
Maven is hiring a Training & Quality Manager to lead the development and implementation of scalable training and quality assurance programs for member-facing teams. The role involves leveraging AI and data analytics to optimize workflows, improve operational efficiency, and enhance empathetic patient care across multiple teams.
Highlights
- Design and implement scalable QA programs with real-time feedback and automated insights.
- Use AI tools to accelerate content creation and enablement workflows.
- Analyze multi-source data to identify training opportunities and measure impact.
- Develop dashboards to track quality trends and training ROI.
- Collaborate cross-functionally to ensure smooth adoption of new tools and processes.
- Continuously optimize systems to reduce manual input and improve results.
- Requires 4+ years in QA, support enablement, or training in a tech environment with experience scaling programs.
- Proficiency with AI tools like ChatGPT, Scribe AI, and data platforms such as Zendesk and Looker.
- Base salary range of $120,000 - $140,000 per year, dependent on qualifications and experience.
- Experience in healthcare or healthtech environments is a plus.
Training & Quality Manager Full Description
Training & Quality Manager
New York, NY; Remote, US (Hub cities)
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for a systems thinker and AI-native operator to join our Central Operations team as a Training & Quality Manager. In this role, you’ll structure complex problems into scalable solutions that improve how Maven’s member-facing teams onboard, train, and deliver consistently empathetic, accurate, and impactful care.
You will combine data-driven insights, AI-powered workflows, and a continuous improvement mindset to build programs that scale themselves—elevating team performance and operational efficiency. Your work will directly support teams handling tickets, calls, and appointment-based member interactions, ensuring they can navigate care and benefits with excellence at every touchpoint.
Reporting to Central Operations leadership, you’ll work cross-functionally with Operations, Platform, Clinical, and Product teams to design and roll out programs that are measurable, repeatable, and future-proof.
What You’ll Do
- Design and implement a scalable QA program for member support, with clear rubrics, real-time feedback loops, and automated insights to drive both empathy and accuracy.
- Leverage and embed AI tools to accelerate content creation, SOP development, and enablement workflows—making them more efficient over time.
- Analyze multi-source data (QA scores, CSAT, Zendesk, call/appointment metrics) to uncover patterns, prioritize opportunities, and directly inform training initiatives.
- Build and own dashboards that track quality trends, measure training ROI, and surface actionable insights for leaders.
- Partner cross-functionally to ensure smooth adoption of new tools, policies, and processes—minimizing disruption and maximizing impact.
- Continuously optimize systems you create, so they require less manual input over time while delivering greater results.
We're looking for you to bring:
- 4+ years in QA, support enablement, or training within a tech-forward environment, ideally with experience in scaling programs from the ground up.
- Proven ability to design, implement, and sustain systems that solve complex operational challenges.
- Strong experience using AI tools (e.g., ChatGPT, Scribe AI, GPT copilots) to streamline your own work and empower others.
- High data fluency with tools like Zendesk, Looker, and QA platforms; skilled at turning raw data into actionable strategies.
- Exceptional structured problem-solving, communication, and coaching skills, with the ability to influence and align cross-functional teams.
- Experience in healthcare or healthtech environments is a plus.
- Passion for building self-sustaining systems that support high-performing, high-empathy teams.
The base salary range for this role is $120,000 - $140,000 per year Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
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