Edtech.com's Summary

The Renaissance Network is hiring a Training Specialist. The role involves managing the end-to-end onboarding process for new clients, delivering both virtual and in-person training, monitoring client usage to identify engagement trends, and acting as a liaison between clients, Sales, and Product teams to ensure successful adoption and inform product development.

Highlights

Own the complete onboarding experience from kickoff to go-live, including virtual and on-site training sessions.
Monitor client usage trends and identify at-risk accounts to support engagement and retention.
Provide regular onboarding and engagement reports to Sales to aid renewal and growth.
Relay client feedback and onboarding challenges to the Product team to influence development.
Create and maintain training resources such as FAQs, onboarding guides, and best-practice documentation.
Leverage AI and other innovative tools to improve onboarding, reporting, and training workflows.
Travel up to 30% to deliver in-person training and onboarding support at client locations.
Preferred qualifications include experience with Education SaaS platforms, strong presentation skills, data analysis for client engagement, and familiarity with AI tools.
Requires excellent communication skills, ability to create training materials, and working knowledge of the education market.
Must live near a major airport, hold a valid driver’s license or be able to travel by air, and reside in Central or US Eastern time zones.

Training Specialist Full Description

Training Specialist

Back to all jobs

Are you a proven customer success professional excited to join a global education innovator?

Isograd, a globally recognized market leader for online assessment and certification solutions for more than a decade, seeks a Training Specialist.

This position plays a key role in ensuring new clients have a smooth, successful start with the platform and continue to see value over time. This person will lead onboarding delivery (both virtual and on-site), track client usage to surface engagement trends, and act as a connective link between clients, Sales, and Product teams, feeding insights back to the sales team while building the training resources that help clients, and the broader Client Success team succeed.

Major Responsibilities

Onboarding: Own the end-to-end onboarding experience for new clients, from kickoff through go-live, delivering both virtual and in-person training sessions, live demos, and onboarding walkthroughs as needed
Usage Tracking: Monitor client usage trends and adoption metrics throughout and after onboarding, identifying engagement gaps and flagging at-risk accounts early
Reporting to Sales: Provide Sales with regular updates on onboarding progress, client engagement, and usage insights to support renewal and growth conversations
Reporting to Product Team: Relay client feedback, usage patterns, and onboarding pain points to Product, contributing insight that informs the development roadmap
Training Resource Development: Build and maintain training resources — including FAQs, onboarding guides, and best-practice documentation — to support both clients and the Client Success team
Travel on-site to client locations to deliver in-person training and onboarding support as needed (up to 30%)
Respond to onboarding-related inquiries promptly, translating technical concepts into clear, actionable guidance
Leverage AI and other innovative tools to streamline onboarding, reporting, and resource creation workflows
Balance onboarding delivery, travel schedules, reporting, and resource development across multiple clients; thrive in a fast-paced, evolving environment, adjusting onboarding approaches as the product and client needs evolve

Preferred Qualifications

Experience in client onboarding with an Education SaaS platform, implementation, or customer success
Strong presentation and facilitation skills, with the ability to lead engaging in-person and virtual training sessions
Experience tracking and analyzing usage data to inform client health and engagement strategies
Strong technology aptitude, with the ability to quickly learn and teach new software and tools
Experienced trainer
Comfortable working with innovative technology, including AI tools, and quick to adopt new platforms as they emerge
Demonstrated knowledge of the education market and its unique challenges (K-12 or Higher Education)
Excellent written and verbal communication skills, able to convey complex information clearly to varied audiences
Experience creating documentation, FAQs, or training materials for internal or external audiences
Self-starter with experience working in a fast-paced, evolving environment
Comfort and experience with business travel; willingness to travel on-site to client locations for training (up to 30%); must live near a major airport
Valid driver’s license and/or ability to travel by air as required
Live in Central or US Eastern time zone

Founded in 2010, Isograd operates in 58 countries and consists of dedicated teams of developers, educational experts, and sales and marketing professionals. Isograd offers two distinct brands: Isograd Testing Services and Tosa. Isograd Testing Services is an enterprise-level, cloud-based assessment platform that identifies training needs and offers individualized development paths. Tosa is an internationally recognized digital skills certification solution that empowers hundreds of thousands of individuals worldwide. Isograd is a human adventure; its greatest asset is a team that shares common values such as honesty, transparency, respect, solidarity, and mutual aid. Isograd’s vision is a world where every learner and professional holds trusted digital credentials that unlock opportunity, ensure employability, and support lifelong learning.

The Renaissance Network – Building World-Class Teams to Impact Education

We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy).

The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

Let me find your next job.

Thanks - you're signed up.

Training Specialist

Edtech.com's Summary

Training Specialist Full Description

Training Specialist

Sr. Learning Experience Lead, Learning and Development

Senior Learning & Development Partner

Training & Development Specialist

Manufacturing Training Specialist

Learning & Development Specialist