Training Specialist

Training Specialist at DineAmic Hospitality

• Lead onboarding and orientation for all new front-of-house employees. 
• Facilitate classroom-style training sessions, workshops, and hands-on learning experiences. 
• Train employees on service standards, steps of service, menu knowledge, beverage pairings, allergy awareness, and guest engagement techniques. 
• Coach team members on upselling, suggestive selling, and service recovery. 
• Create, update, and maintain training materials, guides, assessments, and learning resources. 
• Deliver ongoing education related to menu changes, promotions, seasonal offerings, and operational initiatives. 
• Adapt training methods and materials to support diverse learning styles, language needs, and accessibility requirements. 
• Serve as a mentor and resource for new hires throughout their onboarding and development journey. 

• Coordinate and manage the onboarding process to ensure a consistent and engaging new hire experience. 
• Monitor employee training progress, completion of learning milestones, and overall readiness for independent service. 
• Conduct service observations and provide real-time coaching, feedback, and performance support. 
• Collaborate with managers to identify development opportunities and implement individualized coaching plans. 
• Assist leadership with performance documentation and developmental conversations as needed. 

• Spend significant time on the restaurant floor reinforcing training standards and supporting service operations. 
• Partner with venue leadership to ensure training programs are consistently executed and reinforced through daily operations. 
• Maintain training content and ensure all materials reflect current menus, beverage offerings, service standards, and company policies. 
• Track and analyze training completion, assessment results, guest experience metrics, and other key performance indicators. 
• Identify operational gaps and implement training solutions to improve performance and consistency. 
• Communicate training progress, opportunities, and recommendations to venue and company leadership.

• Ability to stand and walk for extended periods while conducting training sessions, observing service, and coaching employees on the floor (up to 6–8 hours at times). 
• Ability to bend, stoop, kneel, reach, and lift training materials, equipment, or supplies up to 25 pounds. 
• Ability to use a computer and other technology for extended periods to create training materials, track employee progress, and manage training systems. 
• Ability to communicate effectively in both classroom and operational settings, including speaking to large groups and providing one-on-one coaching. 
• Flexibility to work varied hours, including evenings, weekends, and holidays, depending on business needs. 

• Bachelor's degree or certificate in Education, Hospitality Management, Human Resources, or related field preferred.
• Previous experience in restaurant service required; background in various service styles (fine dining, casual dining, etc.) preferred
• Experience training adult learners in both classroom and operational settings preferred.
• Experience working with a Learning Management System (LMS) preferred.
• Background as a teacher, trainer, coach, or facilitator strongly preferred.

• Accountability
• Adaptability
• Communication Skills
• Emotional Intelligence
• Integrity
• Personal Development
• Professionalism
• Self-Management
• Teamwork and Collaboration
• Technical Proficiency with computers and POS systems

• BCBS Medical
• BCBS Dental
• EyeMed Vision
• Company-paid Short-term Disability Insurance
• Company-paid Life and AD&D Insurance
• Company-paid Employee Assistance Program
• Paid Time Off
• Paid Sick Leave
• Commuter Benefits
• 401K + Match
• Monthly Food & Beverage Allowance and Discount