Pencilwrench
Training Specialist
Edtech.com's Summary
Pencilwrench is hiring a Training Specialist who will conduct remote training sessions for automotive technicians, advisors, and managers using a specialized training guide. The role involves adapting training methods to various learning styles, managing customer data in Google Sheets, leading recap meetings with managers, and collaborating closely with the Training Support and supervisory teams to enhance training effectiveness.
Highlights
- Conduct training sessions using a specialized guide for automotive staff.
- Adapt training approaches to different learning styles and maintain open communication with trainees.
- Manage and update customer information within Google Sheets.
- Lead manager recap meetings and become proficient with the managers' dashboard.
- Assist the Training Support team and collaborate with supervisory staff.
- Demonstrate reliability and punctuality in attendance and handle additional duties as assigned.
- Utilize Zoom or similar tools for remote training with full functionality.
- Familiarity with Google Sheets, Microsoft Teams, and the Pencilwrench application.
- Strong communication, organizational, and interpersonal skills are required.
- Experience in remote training environments and sensitivity to different learning styles is essential.
Training Specialist Full Description
Training Specialist
Fully Remote • 3400 N CENTRAL EXPY SUITE 110 - RICHARDSON, TX 75080
Job Summary, Expectations, Key Responsibilities
Job Summary
We are seeking a dedicated and skilled Training Specialist to join our team. In this role, you will be responsible for conducting training sessions using our specialized training guide for automotive technicians, advisors, and managers. The ideal candidate will have experience in a remote training setting and the ability to adapt to various learning styles. You will play a key role in fostering communication with trainees and within the Training Team to ensure a productive and collaborative environment.
Expectations
You are expected to demonstrate integrity and trust in all interactions, both within the company and with clients, affiliates, competitors, and the industry. Speak up with your ideas and opinions, especially when they offer a different perspective, and show resilience during challenging times. Strive to deliver exceptional, “WOW” experiences to colleagues and clients, balance quality with meeting deadlines, and contribute to the future growth and improvement of our organization. Your role is to positively impact our people, products, processes, and outcomes, making lives better both internally and externally.
Responsibilities
- Conduct effective training sessions using the provided guide to ensure a thorough understanding of our software and its applications.
- Demonstrate adaptability in various training settings, maintaining open communication with trainees to enhance database content.
- Manage customer information within Google Sheets.
- Become proficient with the managers' dashboard and be able to lead manager recap meetings.
- Assist the Training Support team as needed and collaborate closely with the supervisory team to foster strong working relationships.
- Punctuality and reliability in attendance are crucial, along with the ability to take on additional duties assigned by leadership.
Requirements
Experience:
- Demonstrate success in various remote settings with sensitivity to different learning styles.
- Attend conference calls and meetings as needed, fostering open communication with the supervisory team, and striving to develop strong working relationships with all members of the Training Team.
Skills & Competencies:
- Strong communication skills with the ability to adapt to different learning styles.
- Excellent organizational skills and the ability to manage multiple responsibilities simultaneously.
- Consistent reliability and punctuality in meeting attendance requirements.
- Foster open communication with each trainee and actively work to develop and strengthen database content.
- Utilize strong interpersonal skills to foster open communication and adapt to varying learning styles.
- Maintain a professional remote work environment to ensure high-quality training sessions.
Technical Skills:
- Experience using Zoom (or similar) for all web training sessions. Be able to execute all Zoom functions (start/end sessions, mute attendees, monitor attendees, assign host, etc.).
- Familiarity with Google Sheets, Microsoft Teams, and other business tools.
- Become familiar with and able to write stories in the Pencilwrench application, maintaining a thorough understanding of the software and training program.
- Access, utilize, and update the dealer’s information within Google Sheets.
- Become proficient with the managers’ dashboard and conduct manager review recap meetings.
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