Training Specialist

Training Specialist

• Full-Time
• Hybrid
• Chicago
  Chicago, IL 60601, USA
  
  

• Designs, develops, delivers, maintains, and evaluates instructor-led, virtual, self-paced, and blended learning programs for new and existing Firm technologies
• Creates and maintains learning materials, including facilitator guides, participant guides, quick reference resources, job aids, videos, simulations, assessments, surveys, and eLearning modules
• Proactively reviews and updates training content following software releases, system enhancements, workflow changes, and user feedback
• Conducts orientation and detailed training programs for all new hires on Firm applications including, but not limited to, Microsoft 365 applications, legal software applications, AI tools, and document management software
• Routinely follows up with new hires to ascertain additional training needs; assesses individual’s software skills and provides customized training as needed
• Incorporates engaging learning techniques and conducts instructor-led classroom, one-on-one, and virtual training sessions for new hires, new applications, updated workflows, Firm specialized classes, and overall refresher classes based on Firm needs
• Evaluates new applications and new versions of existing applications and determines applicability and usefulness in the Firm’s environment; assists with developing end user application configurations
• Collaborates with information technology teams by participating in quality assurance testing for new systems, products and enhancements; records and reports results
• Analyzes attorney and nonlegal staff technology needs and discusses application of appropriate technologies to meet these needs
• Evaluates new hire training, workshops, webinars, and seminars, and suggests adjustments according to changing technology and business needs
• Coordinates with vendors, consultants, and external training providers regarding course content, demonstrations, learning resources, and implementation activities
• Reviews vendor-provided training materials and adapts them to Firm workflows, terminology, policies, and user needs
• Develops project plans, maintains project task lists, and proactively communicates project updates with project teams
• Creates eLearning modules and training videos using a software suite (i.e. Camtasia, Articulate, or similar)
• Maintains the Firm’s learning management system (LMS), including tracking training attendance, managing learner records, updating course content, and ensuring training materials remain accurate and current
• Maintains training rooms, training equipment, class schedules, class rosters and training databases; keeps up to date with new industry standards and best practices
• Provides learning-focused application support, coaching, and troubleshooting to reinforce user proficiency. Identifies technical issues that require escalation and coordinates with Information Technology or other appropriate teams.
• Provides ad hoc training and occasional floor support as requested by the Senior Learning and Development Manager
• May travel to other office locations to conduct training, assess training needs and provide assistance as needed
• Completes other projects and duties as assigned

• Excellent presentation, facilitation, coaching, and interpersonal communication skills
• Strong written communication, editing, proofreading, and documentation skills
• Ability to explain technical concepts clearly to audiences with different levels of technical proficiency
• Ability to develop training and execute on deliverables with little guidance
• Strong decision-making and project management skills
• Ability to work independently and manage multiple concurrent projects, priorities, and deadlines
• Ability to adapt and quickly shift priorities in a demanding environment
• Ability to work under pressure to meet strict deadlines
• Strong attention to detail and commitment to accuracy
• Sound judgment when handling confidential or sensitive information
• Ability to work collaboratively across offices, departments, and functional teams
• Ability to receive feedback and revise training content or delivery approaches accordingly
• Flexibility to work varying schedules and ability to travel up to 10% of the time, both domestic and internationally
• Flexibility to work additional hours as needed if workload requires it

• Minimum of 5 years of experience training legal or professional services employees
• Bachelor’s or advanced degree

• Demonstrated proficiency with Microsoft 365 applications and experience with learning management systems, virtual training platforms, eLearning-authoring tools, video-development tools, document management systems, generative AI tools, and other enterprise or legal-industry technologies.
• Ability to learn unfamiliar applications independently, evaluate their impact on users and workflows, and develop sufficient subject matter expertise to create and deliver accurate training.

• Competitive Salary: We offer a competitive base salary commensurate with skills and experience.
• Bonus Program: Discretionary annual bonus program.
• Retirement Planning: Discretionary profit sharing and 401(k) matching to help you plan for your future.
• Health and Wellness: Comprehensive health, dental, and vision plans, along with optional health savings and flexible spending accounts, firm-paid Life and Disability benefits, and wellness programs to support your overall well-being.
• Paid Time Off: Competitive time off package including vacation days, paid holidays, sick time and personal days.
• Professional Development: Opportunities for continuous learning and career growth through firm provided training programs.
• Employee Recognition: Anniversary and Vedder Praise Programs to celebrate your achievements and milestones.
• Work-Life Balance: Hybrid work model and family-friendly policies.
• Additional Perks: Employee discount program, pre-tax commuter benefits, back up child & elder care, Employee Assistance Program (EAP), fitness center discounts and more.