Edtech.com's Summary

ICF is hiring a Training Specialist to support a national call center project serving unaccompanied alien children and related stakeholders. The role involves developing and delivering training programs, managing training records, collaborating with internal and external partners, and ensuring compliance with contract and ORR policies.

Highlights

Implement the annual training plan for the ORR National Call Center and Sexual Abuse Hotline.
Develop and update training manuals and materials.
Oversee the training specialist team and manage training records and certifications.
Support data entry and reporting related to training impact on program outcomes.
Participate directly in staff training and evaluate training effectiveness.
Ensure training compliance with ORR policies and contract requirements.
Bachelor’s degree in social services or related field; or 5 years equivalent experience.
Minimum 2 years experience in staff training programs and 3 years working with immigrant youth and families.
Required T2 security clearance.
Strong MS Office skills, excellent communication abilities, and experience in consulting environments preferred.
Salary range: $55,388 to $94,160 annually.

Training Specialist Full Description

Training Specialist- Remote

Reston, Virginia, United States of America

Program/Project

Full time

Description

ICF is currently seeking a Training Specialist with experience in a social services or health care environment. The candidate must be capable of engaging in a variety of training related activities as part of the training team for a national call-center project. As a Training Specialist, you will apply your knowledge and experience to support project execution on a national call center project in a federal strategic advisory environment. The purpose of this project is to operate the National Call Center (NCC) and Sexual Abuse Hotline (SAH) that serves unaccompanied alien children, their family members, and other stakeholders.

As a Training Specialist, reporting to the Lead Training Specialist, you will be part of the training team, providing critical training to staff across all call center activities, identifying future training needs, and meeting all contractual requirements related to training.

The successful candidate should have relevant training experience, subject matter expertise, and skills needed to contribute to all facets of our training program. Candidates must be able to engage in multiple tasks with competing deadlines, be versed in a wide variety of training strategies and modalities, and the ability to participate in training content development.

This is a fully remote position, with potential travel of 5%.

Key Responsibilities:

Implement all facets of the annual training plan for the ORR National Call Center and Sexual Abuse Hotline.
Developing and updating of program training manuals and materials.
Oversee the training specialist team.
Data entry into the staff training database that provides monthly and quarterly reports related to training and the impact of training on program practices and outcomes.
Support the maintenance of program personnel files, training records and training certifications.
Support the development of a staff training calendar that provides staff numerous opportunities for development, including evening and overnight shifts.
Directly participate in training for staff, ensuring all contract training requirements for staff are completed.
Support the evaluation of all training activities for efficacy and make recommendations related to changes in training methodology and materials as needed.
Ensure that all call center training align with ORR policies, procedures, and requirements.
Collaborates with ORR internal and external stakeholders to address concerns, improve service delivery and enhance overall effectiveness of the call center, and training for call center staff to enhance their skills and knowledge, particularly in areas related to child welfare, anti-trafficking, and child safety.
Engage in ongoing interactions with clients and the field, as appropriate.
Ensure compliance with contract guidelines.

Basic Qualifications:

Bachelor’s degree in social services, organizational development, human resources, leadership development, education, or equivalent of 5 years of experience.
At least 2 years of experience working in staff training programs.
At least 3 years of experience working with immigrant youth and families.
T2 clearance

Preferred Skills:

Knowledge of migrant/refugee issues, particularly related to unaccompanied children and facility release, transfer, and child welfare best practice.
Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations and technical writing.
Prior work experience in a consulting environment.

Professional Skills:

Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy.
Strong MS Office skills.
Must have a focus on detail and driving results.
Must demonstrate and maintain an extremely high regard for sensitive information.

Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:$55,388.00 - $94,160.00Nationwide Remote Office (US99)

Original Job Description

Training Specialist- Remote

Reston, Virginia, United States of America

Program/Project

Full time

Description

This is a fully remote position, with potential travel of 5%.

Key Responsibilities:

Implement all facets of the annual training plan for the ORR National Call Center and Sexual Abuse Hotline.
Developing and updating of program training manuals and materials.
Oversee the training specialist team.
Data entry into the staff training database that provides monthly and quarterly reports related to training and the impact of training on program practices and outcomes.
Support the maintenance of program personnel files, training records and training certifications.
Support the development of a staff training calendar that provides staff numerous opportunities for development, including evening and overnight shifts.
Directly participate in training for staff, ensuring all contract training requirements for staff are completed.
Support the evaluation of all training activities for efficacy and make recommendations related to changes in training methodology and materials as needed.
Ensure that all call center training align with ORR policies, procedures, and requirements.
Collaborates with ORR internal and external stakeholders to address concerns, improve service delivery and enhance overall effectiveness of the call center, and training for call center staff to enhance their skills and knowledge, particularly in areas related to child welfare, anti-trafficking, and child safety.
Engage in ongoing interactions with clients and the field, as appropriate.
Ensure compliance with contract guidelines.

Basic Qualifications:

Bachelor’s degree in social services, organizational development, human resources, leadership development, education, or equivalent of 5 years of experience.
At least 2 years of experience working in staff training programs.
At least 3 years of experience working with immigrant youth and families.
T2 clearance

Preferred Skills:

Knowledge of migrant/refugee issues, particularly related to unaccompanied children and facility release, transfer, and child welfare best practice.
Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations and technical writing.
Prior work experience in a consulting environment.

Professional Skills:

Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy.
Strong MS Office skills.
Must have a focus on detail and driving results.
Must demonstrate and maintain an extremely high regard for sensitive information.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

The pay range for this position based on full-time employment is:$55,388.00 - $94,160.00Nationwide Remote Office (US99)

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Edtech.com's Summary

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