Edtech.com's Summary

Morley is hiring a Training Specialist to develop and deliver training content for the Reacquired Vehicle Management team. The role involves creating onboarding and ongoing learning programs, facilitating both in-person and virtual training sessions, and collaborating with various departments to improve training effectiveness and address skill gaps.

Highlights

Lead onboarding and ongoing skill development for RVM associates including curriculum creation and learner support.
Create and update training materials using tools such as Articulate Storyline and manage content within company LMS platforms.
Deliver training across multiple formats: classroom, virtual, self-paced, and hands-on learning.
Analyze operational data to identify training opportunities and measure training effectiveness through assessments and feedback.
Collaborate with Operations, Quality, and subject matter experts to align training with business goals.
Strong facilitation skills required for engaging both in-person and virtual learners.
Proficiency in Microsoft Office; experience with Articulate 360, Storyline, and LMS preferred.
Minimum qualifications include a high school diploma, 2+ years of relevant experience, ability to pass background/drug screens, and reliable schedule adherence.
Hybrid work schedule with part-time on-site presence at Morley's Saginaw, Michigan office.
Comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and wellness programs.

Training Specialist Full Description

Training Specialist (Hybrid)

Saginaw, Michigan
Customer Service
6746

Description

About the Role
Location: Saginaw, Michigan (Hybrid)

Do you have instructional design skills and know how to engage learners both in person and virtually? We’re looking for an experienced Training Specialist to facilitate training and develop content for our Reacquired Vehicle Management (RVM) team.

In this role, you’ll work closely with the Training Manager and training team to develop and deliver effective training across key RVM areas. You’ll also partner with Operations, Quality and subject matter experts (SMEs) to address skill gaps, strengthen consistency and improve learner outcomes.

What You’ll Do
Associate Onboarding & Development

Lead onboarding and ongoing learning for assigned RVM roles by building the curriculum, training plans and end-to-end learning experience
Support new hires with:
- Onboarding (provide classroom and chat support, answer learner questions and troubleshoot in real time during training sessions)
- Retention and engagement (monitor learner success indicators, address barriers and partner with leaders on improvements)
- Client credentialing requirements
For existing associates:
- Facilitate coaching, refresher training and development
- Support process changes, client updates, new implementations and business transitions

Training Design & Delivery

Create training courses using tools like Articulate Storyline
Build, improve and update training materials (facilitator guides, participant materials, job aids, assessments and other tools)
Deliver training in the classroom, virtually, and through self-paced and hands-on learning
Manage learning content and assignments in Morley’s platforms, including Glovebox content and LMS-created learning
Use a modular training approach that delivers content in digestible sections, checks readiness and adapts based on feedback and results

Learning Insights & Improvement

Analyze operational, quality and performance data to identify training opportunities and recommend solutions
Partner with operational leaders, quality teams and SMEs to spot skill gaps and make sure training aligns with business objectives
Measure training effectiveness using evaluations, observations and knowledge checks
Track and share training results (quality, productivity, satisfaction, readiness) and update content based on what you learn

Collaboration

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while maintaining a positive and professional attitude

Hybrid Schedule

This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills for Success
Required Skills

Strong facilitation skills with the ability to deliver engaging learning experiences – in person and virtual
Able to continuously improve training effectiveness – using learner feedback, survey results and performance metrics
Demonstrated ability to:
- Follow, improve and document processes
- Drive measurable business results
Computer skills including Microsoft Office
Strong organizational skills, attention to detail, initiative and accountability
Able to manage multiple priorities and meet deadlines

Eligibility Requirements

Must have the ability to pass a pre-employment background check and drug screen
High school diploma or equivalent
2+ years’ experience in training, quality, operations, learning and development or a related field
Experience in:
- Building instructor-led, virtual and/or e-learning content using adult learning and instructional design principles
- Onboarding and developing associates in a complex operational environment (fast-paced, process-driven, quality- and performance-focused)
- Developing and maintaining training programs, curriculum, assessments and learning materials that support associate performance and business outcomes
Able to work on site at our office in Saginaw, Michigan, as needed
Able to work Monday - Friday, 8 a.m. to 5 p.m. Eastern time
Must be able to stick to the schedule reliably and meet training facilitation, content development, meetings and operational support commitments

Nice to Have

Portfolio link showcasing projects you've worked on
Bachelor’s degree in a relevant field
18+ months (1.5 years) of RVM experience
Experience creating and maintaining learning content using training technologies such as Articulate 360, Storyline, learning management systems (LMS) or similar platforms.

Remote Work Requirements

Michigan resident
Secluded and distraction-free work environment
Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported

Why Join Our Morley Family
At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://mrly.info/ccpa
Click here to view Morley's privacy policy: https://mrly.info/jjc

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