Baylor Genetics
Training Specialist, Clinical Indication
LMS
Edtech.com's Summary
Baylor Genetics is hiring a Training Specialist, Clinical Indication to design and deliver structured training programs that facilitate rapid onboarding and consistent performance within clinical indication workflows. The role involves partnering with clinical, operations, and quality teams to ensure training materials align with current workflows and evolving system capabilities, including future AI-enabled processes.
Highlights
- Design and maintain standardized onboarding programs for clinical indication workflows.
- Deliver training to new hires and existing staff to ensure quality and consistency.
- Develop training materials such as SOPs, job aids, workflow guides, and assessments.
- Track training metrics and adjust programs to improve performance and productivity.
- Collaborate with quality, operations, and cross-functional teams including lab, data, operations, and RCM.
- Identify skill gaps and lead retraining efforts to enhance accuracy and efficiency.
- Support workflow changes and adoption of AI-enabled processes through targeted training.
- Strong knowledge of clinical indication/HPO workflows, genetic testing operations, and regulatory standards (CLIA, CAP).
- Preferred experience with LMS platforms and training tools.
- Qualifications include a Master’s degree in Genetic Counseling, board certification (ABMGG or ABGC), and 3-5+ years of relevant clinical genetic testing laboratory experience.
Training Specialist, Clinical Indication Full Description
Training Specialist, Clinical Indication
Job Category: Genetic Counseling
Requisition Number: TRAIN002356
Full-Time
Full-Time
Remote
United States
United States
Job Details
Description:
The Genetic Counseling Clinical Support Training Specialist, Clinical Indication is responsible for designing and delivering structured training programs that enable rapid onboarding and consistent performance across clinical indication workflows. This role supports workforce scaling by standardizing training, improving ramp time to productivity, and reducing reliance on production staff for onboarding.
The position partners closely with clinical, operations, and quality teams to ensure training aligns with current workflows, quality standards, and evolving system capabilities, including future AI-enabled processes.
EDUCATION AND EXPERIENCE
- Master of Science or Master of Arts in Genetic Counseling from an ACGC-accredited program or equivalent.
- Board certified in Genetic Counseling by ABMGG or ABGC.
- Must be eligible to work in the USA without restrictions.
- Experience: 3–5+ years of experience in a clinical genetic testing laboratory strongly preferred.
- Demonstrated experience in clinical indication review, data abstraction, or clinical workflow execution.
- Prior experience in training, onboarding, or curriculum development preferred.
DUTIES AND RESPONSIBILITIES
Essential Functions:
- Design, implement, and maintain standardized onboarding programs for clinical indication workflows
- Deliver structured training to new hires and ongoing training for existing staff to ensure consistency and quality
- Develop and maintain training materials, including SOPs, job aids, workflow guides, and competency assessments
- Establish and track training metrics (e.g., time to productivity, quality performance post-training) and adjust programs accordingly
- Reduce production impact of onboarding by centralizing and owning training delivery
- Partner with quality and operations leaders to ensure alignment between training content, SOPs, and actual workflow execution
- Identify skill gaps and lead retraining initiatives to improve accuracy, efficiency, and consistency
- Support implementation of workflow changes, including new tools and future AI-enabled processes, through targeted training
- Collaborate cross-functionally (lab, data, operations, RCM) to ensure training reflects downstream workflow needs
- Contribute to process improvement initiatives to enhance scalability and efficiency of clinical indication operations
Skills:
- Strong understanding of clinical indication/HPO workflows and genetic testing operations
- Ability to translate complex clinical and operational processes into structured training programs
- Excellent communication and facilitation skills across varied learner levels
- Strong organizational skills with focus on standardization and scalability
- Data-driven mindset, with ability to measure training effectiveness and drive improvements
- Knowledge of regulatory and quality standards (CLIA, CAP)
- Experience with LMS platforms and training tools preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to sit.
- Frequently required to talk or hear.
- Frequently required to use visual acuity for reading technical materials, reviewing documents, and working on a computer.
- Occasional exposure to laboratory environments or biohazard materials depending on operational needs.
EEO Statement:
Our organization is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, pregnancy or related conditions, or any other protected status.
