NEOGOV
Training Specialist II
LMS
SaaS
Edtech.com's Summary
NEOGOV is hiring a Training Specialist II. This role involves delivering engaging training programs, mentoring new specialists, managing training metrics and scheduling, and supporting certification programs to enhance customer knowledge and satisfaction with the PowerDMS platform.
Highlights
- Facilitate and deliver remote and in-person training sessions using platforms like Adobe Connect, WebEx, and GoTo Training.
- Mentor new Training Specialists and lead training certification programs including scheduling and workshop delivery.
- Analyze training KPIs, assess training effectiveness, and update instructional materials in collaboration with Instructional Design.
- Serve as a subject matter expert on PowerDMS software and effectively respond to customer queries.
- Design and deliver multiple training events, ensuring high customer satisfaction.
- Required skills include proficiency in MS Office, excellent facilitation, organizational skills, and the ability to present complex information.
- Qualifications include a BS degree in Education, Adult Education, Human Resources, or related fields, and proven corporate training experience.
- Travel up to 25% of the time is required.
- Compensation depends on qualifications; includes comprehensive benefits, PTO, 401K matching, and paid parental leave.
- Supports customers in government and education sectors using the PowerDMS platform.
Training Specialist II Full Description
Training Specialist II
Salary
Depends on Qualifications
Location
Remote
Job Type
Full-Time
Remote Employment
Remote Only
Job Number
00926
Department
Knowledge
Division
General
Opening Date
07/07/2026
About
Please note this is a fully remote role within the United States.
For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities.
We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.
At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.
Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.
The PowerDMS platform is a single, secure, online location for the organization, management, and distribution of an organization’s most important documents. The software equips employees with essential job knowledge and know-how through electronic policy dissemination, accreditation management, and training capabilities–accessed anytime, from anywhere.
We’re looking for a Training Specialist Level 2, a master teacher and mentor with the talent of transforming software training into language understood by many via multiple channels of learning. This candidate will be responsible for delivering course content to support the development, productivity, and retention of our customers, as well as assisting in developing/maintaining instructional materials. They will act as a peer mentor for new Training Specialists, analyze KPIs/training metrics and build reports, manage Boot Camp scheduling, and take on additional leadership responsibilities for our training certification programs. Our fantasy candidate will be self-driven, will take the initiative to see projects and assignments through to completion, and stay laser-focused on delighting PowerDMS customers with information on our products and services and other relevant subject areas of interest.
This posting is for an existing vacancy.
What You Will do
- Facilitate and deliver training programs in an engaging and charismatic manner, both remotely and in person.
- Ensure that PowerDMS’ curriculum is delivered professionally and effectively to meet desired learning objectives.
- Become a subject matter expert on all areas of PowerDMS to be able to effectively lead discussions and answer questions.
- Mentor new Training Specialists
- Continually drive training assessments and KPI analytics, and uncover needs for future trainings.
- Document customer attendance for training sessions.
- Instruct remote participants using a virtual platform such as Adobe Connect, WebEx or GoTo Meeting/GoToTraining .
- Work with Instructional Design to create and update training materials (training plans, onsite agendas, instructor guides) as needed to keep training materials current, relevant, and engaging.
- Direct clients to online training guides, job aids and other resources.
- Attend conferences to facilitate product training sessions.
- Develop Boot Camp schedule each month.
- Coordinate scheduling/communication/attendee requirements/qualifications for training certification programs (PowerDMS CP, etc.), as well as deliver onsite certification workshop and proctored exam.
- Assist Training Manager and Instructional Designer on behind the scenes LMS maintenance
- Assist in ensuring 95% CSAT on training program evaluations
Who You Are
- BS degree in Education/Adult Education, English, Human Resources, Training, or related field.
- Proven experience in designing multiple training events in a corporate setting
- Extensive knowledge of learning principles
- Proven ability to master the full training cycle
- Familiarity with traditional and modern training methods, tools and techniques
- Excellent facilitation skills
- Ability to conduct cost-benefit analysis and calculate training ROI
- Sound decision making and organizational skills
- Ability to present complex information to a variety of audiences
- Proficiency in MS Office
- Multi-tasker extraordinaire
- Plays well with others
- Rolls easily with an ever changing environment
- Travel up to 25% of the time
What NEOGOV Offers
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
- Generous PTO to support work-life balance
- Remote working opportunities
- 401K Matching
- Autonomy to grow and find your career path with supportive leadership
- 12-week Paid Parental Leave
- Inclusive and diverse environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.
#LI_REMOTE
Employer
NEOGOV
Address
2120 Park Place
El Segundo, California, 90245
El Segundo, California, 90245
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