Job Details
Job Location
USA Remote - Nashville, TN
Remote Type
Fully Remote
Position Type
Full Time
Job Shift
Day
Description

Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
 
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
 
We’re proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
 
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
 
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
 
Position Information
 
Position Overview
The Training/Professional Services Coordinator is responsible for assisting the Training and Professional Services teams in arranging and following up on the activities of the customers and teams. They monitor the SalesForce request queue, lead customer requirements gathering calls, follow up, and mitigate customer follow-through on assigned tasks. The coordinator will be responsible for scheduling training courses for customers and communicating the schedule with the appropriate team members. They will generate and share customer-facing tools from video recordings, training, attendance, and other archival documents.

They will bring a detailed approach to their vital role as the hub of the Training and Professional Services teams. The ideal candidate will possess a strong customer service history, proficiency in Microsoft Office applications, and excellent communication skills. Knowledge of working with SalesForce and HealthStream products is a plus.
 
Occasional travel may be required to participate in team functions.
 
Key Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Works with multiple HealthStream departments as necessary to identify training and professional services needs.
• Coordinate training engagements by communicating with customers and aligning with internal or external resources.
• Develop and schedule training plans.
• Act as a liaison between customers and the training/pro services teams, responding to questions  and monitoring customer completions
•  Participates in the development of teamprocesses, including identifying resources to execute the processes to optimize the customer experience
• Report internally on KPI and other success measures.

 
Qualifications

Requirements

• Bachelor’s degree in business, technology, related field, or equivalent in experience.
• Experience in the healthcare or technology industries strongly preferred

 
Qualifications

• Excellent written, and verbal communication skills
• Excellent organizational, multi-tasking, and time-management skills with a keen eye for detail
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Proven ability to work independently, exhibiting a high level of personal ownership and accountability.
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced, quickly changing environment.
• Ability to communicate effectively with all members of the team
• Other duties as assigned

 
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 
• Paid Time Off 
• Parental Leave 
• 401k and Roth 
• Flexible Spending Account 
• Health Savings Account 
• Life Insurance 
• Short- and Long-Term Disability 
• Medical Bridge Insurance 
• Critical Illness Insurance 
• Accident Insurance 
• Identity Protection 
• Legal Protection 
• Pet Insurance 
• Employee Assistance Program 
• Fitness Reimbursement 

 
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.