Transfer Operations Specialist & Credit Evaluator

Edtech.com's Summary

Appalachian State University is hiring a Transfer Operations Specialist & Credit Evaluator. The role requires managing transfer credit evaluations, supporting transfer admissions processes, and communicating with students and internal partners to improve the transfer student experience. The specialist will analyze course credits, maintain data accuracy, and contribute to student recruitment, orientation, and retention efforts.

Highlights

Perform transfer credit evaluation for prospective, incoming, and enrolled students.
Support recruiting and admission processes for transfer students.
Use CRM software (Slate), Microsoft Office, Google Suite, and Banner student information system.
Respond to inquiries via email, text, and phone regarding transfer and admission matters.
Maintain accurate student records and Banner catalog data.
Recommend courses of action to enhance credit transferability.
Requires a bachelor's degree or equivalent experience.
Strong communication skills and proficiency with relevant software tools.
Salary range is approximately $41,000 to $42,397 annually.
Serve as a liaison between students, academic departments, and advisors.

Transfer Operations Specialist & Credit Evaluator Full Description

Employment Opportunities

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Transfer Operations Specialist & Credit Evaluator Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Application Deadline: All applications must be submitted electronically by 11:59 p.m. Eastern Time on the closing date indicated in the posting. For positions listed as Open Until Filled, applications will be accepted until the position is filled.

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Please see Special Instructions for more details.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:

Cover Letter
Resume
List of three professional references with contact information

Those applicants selected for interview may be asked to complete a work sample directly related to the essential duties in this position to evaluate skills needed for the position.

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title	Student Services Specialist
Working Title	Transfer Operations Specialist & Credit Evaluator
Location	Boone, North Carolina
Job Category	5
Position Number	089061
Not Eligible for Visa Sponsorship	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department	Enrollment Mgt - Transfer Admissions & Engagement - 240400
Primary Purpose of Position	The function of this position is to serve as an operations specialist and transfer credit evaluator for prospective, incoming, and currently enrolled students (Boone, Hickory, Online, and Flight Path). This will include supporting prospects, applicants, and staff members as students navigate various steps of the admission funnel. Additionally, it will include the review and analysis of all transfer coursework, the loading of coursework to student records, and the maintenance of the Banner Catalog. This position serves as a liaison between various departments, acting as an advocate for students as it relates to credit transferability. This position is responsible for quality control of data accuracy and credit evaluation. This position has a high level of contact with faculty, staff and students, providing guidance relevant to transfer policies and procedures). Duties include, but are not limited to: transfer credit evaluation, written and verbal communications in response to inquiries related to program and application information (e.g., responding to and/or forwarding incoming email, text, and phone messages); use of CRM (Slate) to record interactions with prospective students and applicants; occasional participation in student outreach, recruitment and engagement events, etc.; other duties related to the admission, orientation and retention of transfer students. At Appalachian State University, we believe in the power of community. Our mission, vision and values reflect a deep commitment to sustainability shown in our classrooms, our operations and our community. Build your future in the High Country at Appalachian State University. Click here to learn about the benefits of being an employee at Appalachian State University and living in Boone, NC.
Minimum Qualifications	Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
Essential Job Functions	The Operations Specialist and Transfer Credit Evaluator for the office of Transfer Admissions & Engagement will work directly with transfer students, internal and external partners, App State’s academic departments, advisors, as well as conduct all necessary communication with other pertinent constituents. Additionally, this position will work with TAE team members to develop and implement new processes or procedures to enhance the transfer student experience to ensure quality customer service. Responsibilities include, but are not limited to the following: Support recruiting & admission processes. Written and verbal communications in response to inquiries related to program and application information (e.g., responding to and/or forwarding incoming email, text, and phone messages to the appropriate TAE staff member). Use of CRM (Slate) to record interactions with prospective students and applicants; and work efficiently in a variety of software programs to include Microsoft Office applications, Google Suite, and student information systems (e.g., Banner). Utilize reports and spreadsheets to prioritize and complete work. Analyze and review course descriptions and make decisions to determine the transferability of credits for incoming First-year students, transfer students, currently enrolled students, and prospects before an application for admission is submitted. Identify courses of action and make recommendations to students to enhance transferability of credit. Maintain all data accuracy by running various reports to ensure all data is maintained at a high accuracy rate. Respond to telephone calls and email inquiries regarding transfer work. Assist with interpreting policy and procedures as it relates to admission / credit articulation and for entering data into the student information systems of Banner and Slate. Other duties related to the recruitment, admission, orientation, and retention of transfer students.
Knowledge, Skills, & Abilities Required for this Position	Demonstrated commitment to excellence in customer service Strong written and verbal communication skills Attention to detail and strong organizational skills Strong computer and touch typing skills. Proficiency in Google Suite and Microsoft Office
Preferred Qualifications	Bachelor’s degree (or equivalent combination of training and experience) Strong written and verbal communication skills Self-motivated and highly organized, with the sharp attention to detail required to catch discrepancies and ensure accuracy in a high-volume environment Experience in customer service Knowledge of university academic principles and practice Ability to analyze, interpret, and apply policy and procedural guidelines and to resolve problems and questions Experience with CRM and / or student information / database systems
Required Functional Competencies to Successfully Perform Job Duties.	Communication-Verbal: Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events. Communication-Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries. Information/Records Administration: Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data. Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations. Office Technology: Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results. Work Coordination: Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit.
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Monday-Friday, 8:00 am to 5:00 pm, with occasional evening and/or weekend work
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Journey
Salary Grade Equivalency	GN04
Salary Range
Anticipated Hiring Range	$41,000 - $42,397

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	07/30/2026
Closing Date	08/23/2026
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board: Cover Letter Resume List of three professional references with contact information Those applicants selected for interview may be asked to complete a work sample directly related to the essential duties in this position to evaluate skills needed for the position.
Search Chair Name	Michael Brackett
Search Chair Email	[email protected]
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/55467
Posting Number	201503023P

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Please document your computer experience, including work with word processing, spreadsheet, and database software. Include details regarding any relevant experience with student information systems (i.e. Banner, Slate CRM, PeopleSoft, etc.).

(Open Ended Question)
* Briefly describe your work experience requiring a high level of attention to detail. Please provide specific examples of the type of work and level of detail involved.
(Open Ended Question)
* Please describe any experience you have working in a higher education setting - specifically an area of student services.
(Open Ended Question)

Applicant Documents

Required Documents

Cover Letter / Letter of Interest
Resume
List of References with Contact Information

Optional Documents

Why Work for AppState?

University of North Carolina System Employment
Careers with the State of North Carolina

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Original Job Description