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McGraw Hill
UiPath Support Engineer
API
Oracle
Salesforce
Edtech.com's Summary
McGraw Hill is hiring a UiPath Support Engineer to deliver innovative solutions across its Robotic Process Automations (RPA) landscape within the Global Technology Services Organization, based in Karnataka, India. The role builds and supports automations (bots) to streamline business requirements and mundane processes, interacting with Order to Cash, Salesforce (CRM), Integrations, and Oracle Fusion applications across Finance and PDH. It’s a full-time, on-site position.
Highlights
- Builds and supports Automations (Bots) as an RPA engineer to meet McGraw Hill’s business and technical requirements
- Conducts reviews and analysis of business and IT processes, gathering requirements through interviews and workshops
- Troubleshoots existing automations and implements permanent fixes to identified bugs
- Ensures the quality of delivered Automations meets business expectations
- Requires a degree in Management Information Systems, Computer Science, or equivalent, plus UiPath certification
- Requires a minimum of 5 years implementing Enterprise Business Systems in large global organizations
- Applies expertise in UiPath Studio, Orchestrator, and administrator activities, plus Document Understanding and Machine Learning Models
- Works with screen scraping, data scraping, UI automation selectors, and REST/SOAP API integration and exception handling
- AI and Agentic AI experience, plus background in Publishing or Media & Entertainment, are a plus
- Preferably has experience in Offshore/Outsourcing development and support models, working cross-functionally in agile or hybrid environments
UiPath Support Engineer Full Description
How can you make an Impact?
This critical role within the Global Technology Services Organization is responsible for delivering innovative solutions across McGraw Hill's Robotic Process Automations (RPA) landscape. This role automates business requirements and mundane processes for McGraw Hill's RPA Department and interacts with other departments including Order to Cash, Salesforce (CRM), Integrations, and Oracle Fusion applications for Finance and PDH.
What can you expect from the position?
- Conducts reviews and analysis of business and information technology processes, soliciting client requirements through interviews, workshops, and existing systems documentation
- Builds and supports Automations (Bots) as an RPA engineer to support McGraw Hill's RPA business and technical requirements
- Determines underlying issues to common business problems and uses influencing, negotiation, and change management techniques to implement best practice solutions
- Responsible for the quality of Automations delivered, ensuring they meet business expectations
- Defines and communicates the process and organizational impacts of new technology solutions
- Works with business teams to understand organizational and business process change management impacts
- Troubleshoots existing automations and implements permanent fixes to identified bugs
Experience & Education skills
- Degree in Management Information Systems, Computer Science, or equivalent
- UiPath certification or equivalent Robotic Process Automation tool certification
- Minimum 5 years of experience implementing Enterprise Business Systems in large global organizations
- Prior implementation of large-scale automations using Robotic Process Automation required; multiple implementations preferred
- Artificial intelligence (AI) and Agentic AI experience are a plus
- Expertise in UiPath Studio, Orchestrator, and administrator activities
- Thorough knowledge of Document Understanding and Machine Learning Models
- Experience with screen scraping, data scraping, and UI automation selectors
- API (REST, SOAP, etc.) experience and exception handling
- Develops and tests automation workflows with best practices and reusable components
- Thorough understanding of the automations development and testing lifecycle, preferably in Offshore/Outsourcing development and support models
- Background in Publishing or Media & Entertainment industry (or similar) is desirable
- Project management, lean, or six-sigma experience preferred but not mandatory
- Ability to work cross-functionally in agile or hybrid environments
Soft Skills
- Proven analytical, decision making, judgment, leadership, interpersonal and negotiation skills
- Excellent communication and stakeholder-management abilities
- Strong attention to detail and structured thinking
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