UIT Support Specialist

🇺🇸 Bozeman, MT 🕑 Full-Time 💰 $23 - $25 per Hour 💻 Information Technology 🗓️ June 11th, 2026

ITSM ITIL Intune

Edtech.com's Summary

Montana State University is hiring a UIT Support Specialist. The role involves providing comprehensive, customer-focused IT support by handling real-time phone intake and on-site endpoint assistance for the MSU community, resolving technical issues across various devices and software, and ensuring reliable support through both remote troubleshooting and deskside service.

Highlights

Provide phone, ticket, chat, and walk-in support to troubleshoot and resolve technical incidents and requests.
Perform deskside troubleshooting for Windows and macOS workstations, laptops, mobile devices, and peripherals.
Support endpoint imaging, printer setup and maintenance, and virtualized computer lab devices.
Assist with identity and access management tasks including password resets and MFA guidance.
Troubleshoot client-side connectivity issues including wired/wireless networks and VPN.
Use ITSM-aligned practices and enterprise ticketing and endpoint management tools according to UIT standards.
Contribute to knowledge base articles and support security best practices under Enterprise Security Group guidance.
Required skills include experience supporting Windows/macOS endpoints, Microsoft 365, core network services, and proficiency with remote support tools.
Salary ranges from $23.00 to $25.25 per hour, commensurate with experience and qualifications.
Works within the UIT USG Service Desk department under the VP for Information Technology division and supports the entire MSU community.