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edtech.com
Montana State University logo

Montana State University

UIT Support Specialist

🇺🇸 Bozeman, MT 🕑 Full-Time 💰 $23 - $25 per Hour 💻 Information Technology 🗓️ April 4th, 2026
ITSM ITIL Intune

Edtech.com's Summary

Montana State University is hiring a UIT Support Specialist. The role delivers customer-focused IT support by troubleshooting and resolving technical issues related to computers, mobile devices, software, operating systems, printing, network connectivity, and account access for the MSU community through both remote and in-person services.

Highlights

  • Provide technical support via phone, ticketing, chat, and walk-in for Windows/macOS devices and mobile technologies.

  • Troubleshoot and resolve hardware, software, printing, and connectivity issues in deskside and field environments.

  • Support identity and access management tasks, including password resets and multi-factor authentication guidance.

  • Use ITSM-aligned practices for incident and service request management and maintain knowledge base articles.

  • Follow security best practices and assist with endpoint vulnerability remediation such as patching.

  • Required expertise in Windows, macOS, Microsoft 365, Active Directory/Azure AD, VPN, and basic networking.

  • Preferred experience with enterprise endpoint management tools (e.g., Intune, MECM, Jamf) and IT service management certifications.

  • Salary ranges from $23.00 to $25.25 per hour, based on experience, education, and qualifications.

  • Position reports to UIT USG Desktop Support within the VP for Information Technology division.

  • Requires a valid driver’s license and ability to perform occasional after-hours support and travel across campus.

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