Undergraduate Program Operations Manager

Department: Costello College of Business

Classification: Gen Admin Supv 1/Coord 1

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 04

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Motor Vehicle Records Check: Yes

About the Department:The Donald G. Costello College of Business at George Mason University is one of the largest business schools in Virginia, and is located near Washington, D.C., in Arlington and Fairfax, and at George Mason’s global campus in Incheon, South Korea. The college’s AACSB-accredited business and accounting curricula prepare undergraduate and graduate students from the U.S. and across the globe for career success in business and government. Its research-based faculty and focus on multi-disciplinary academic programs, inclusive entrepreneurship, modular education, experiential learning, and corporate partner engagement are transforming the landscape of business education and workforce development. Learn more at business.gmu.edu.

About the Position:
The Undergraduate Program Operations Manager will manage and oversee daily office operations, strategic projects, and finances for the Office of Student Success and Academic Services and Undergraduate Programs for the Costello College of Business. Manages administrative duties for the Assistant Dean of Undergraduate Programs, Directors, the Undergraduate Program Recruitment and Engagement team, and the Enrollment Planning Management team. Responsible for purchasing requests, travel requests, and office expenditures. Supervises the front desk Customer Service Administrators and provides updated training for the reception area. Assists with planning and implementation of the yearly degree celebration and awards ceremony. Works with approved vendors for office contracts and purchases, and communicates compliance and policy changes to office staff. Supports projects involving enrollment management and recruiting outreach.

Responsibilities:Supervisor:
Responsible for setting goals for performance and deadlines in ways that comply with the university's plans and vision, and communicate them to subordinates;Organizing workflow and ensuring that employees understand their duties or delegated tasks;Monitoring employee productivity and providing constructive feedback and coaching;Receiving complaints and resolving problems;Maintaining timekeeping and personnel records;Passing on information from upper management to employees and vice versa;Preparing and submitting performance evaluations;Deciding on rewards and promotions based on performance;Hiring and training new employees; andEnsuring adherence to legal and university policies and procedures, and undertaking disciplinary actions if the need arises. 
Office Operations:Manages daily office operations and procedures, and ensures smooth administrative operations for a staff of over 30 members;Oversees office budget operations and expenditures;Responsible for administrative duties for the Assistant Dean, Directors, Enrollment Planning team, and Recruitment and Engagement team. Duties include purchasing requests, travel authorizations and reimbursements, supply purchases, marketing assistance, and special project assistance and oversight;Trained in eVA system and P-Card purchases, and completes contracts with approved vendors for Undergraduate Programs events; andCoordinates and communicates with the Undergraduate Programs team on policy changes, security and safety issues, and the door lock card reader system.Student Event Support:Provides comprehensive administrative and budget support for student events for Undergraduate Programs. This includes managing all logistical arrangements such as room bookings, catering, and vendor outreach to ensure a seamless execution;Responsible for tracking event budgets and ensuring that all expenditures are properly documented; andAssists with the degree celebration as needed.
Communication and Information Management:Coordinates the distribution of information to students and staff through Undergraduate Programs listservs, including the bus-announcements and bus-service listservs;Manages staff listserv for distribution of relevant communications and policy updates;Downloads updated university MicroStrategy reports to ensure correct student e-mails are updated for listserv;Coordinates management of the Content Hub Buzz Blog website; andEnsures any purchasing, travel, budget, and other relevant policy changes are communicated to Undergraduate Programs staff effectively and consistently.
Special Projects and Other Related Duties:Executes special projects and duties as assigned to support the department.
Required Qualifications:Bachelor’s degree in related field or an equivalent combination of education and related experience;Extensive experience in an office environment and in customer service;Experience working with budgets;Considerable knowledge of computer software/programs to include MS Outlook, Word, and Adobe;Ability to problem-solve;Ability to work independently;Detail oriented while able to work on multiple tasks;Positive professional demeanor;Excellent oral and written communication skills; andExcellent organizational skills.
Preferred Qualifications:Master’s degree in related field;Experience in an academic setting;Extensive event planning experience;Knowledge of programmatic, university, and state procedures is preferred; andKnowledge of Salesforce or equivalent CRM platforms with the ability to navigate the system to update records, manage data, and generate basic reports.
Instructions to Applicants: For full consideration, applicants must apply for the Undergraduate Program Operations Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.
Posting Open Date:  May 19, 2026
For Full Consideration, Apply by:  June 4, 2026
Open Until Filled:  Yes