Edtech.com's Summary

Grand Canyon University is hiring a University Appeals Administrator. The role involves investigating appeals submitted for exceptions within the University Policy Handbook, facilitating processes available to students, faculty, and staff, communicating with university personnel about policies, mediating the Appeal Decision Board, and ensuring compliance with FERPA and accrediting bodies. The position also requires compiling and analyzing metrics to improve policies, resolving problems efficiently, and supporting the university's doctrinal and ethical standards.

Highlights

Investigate student appeals and issues related to University policies.
Communicate with Deans, Faculty, and Staff regarding policies.
Ensure protection of student records in compliance with FERPA.
Mediate the Appeal Decision Board and facilitate timely resolution of appeals within 15 days.
Document and catalog correspondence with accrediting bodies to maintain compliance.
Compile and analyze metrics to improve university policies and processes.
Bachelor's degree required with advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Strong skills in data synthesis, workflow design, verbal and written communication, and time management.
Ability to work under pressure while maintaining composure and effective problem-solving.
Must pass pre-employment background investigation and support GCU’s Doctrinal Statement, Ethical Position Statement, and Mission.

University Appeals Administrator Full Description

Grand Canyon University! One of Arizona's leading institutions of higher learning.

Located in the Valley of the Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

The University Appeals Administrator investigates appeals submitted for an exception within the University Policy Handbook. The department facilitates the administration of the processes available to students, faculty, and staff. If you are looking for a structured fast-paced role, this is the job for you!

Location: Main Campus, 33rd and Camelback

What you will do:

Communicate with Deans, Faculty, and Staff regarding University policies.
Ensure protection of student records in accordance with FERPA.
Compile and analyze metrics to improve University policies and processes.
Research and investigate student appeals, and other issues, as related to University policies.
Mediate the Appeal Decision Board to ensure compliance with university policies and procedures.
Facilitate the decisions to ensure appeals are resolved within the 15-day timeline per the University Policy Handbook.
Ensure all correspondence with accrediting bodies is documented and cataloged assuring that the University remains in compliance with these bodies.
Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
Other duties as assigned.

What you need:

Bachelor's degree required.
Possess an advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Be able to synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Demonstrate effective verbal and written communication; Communicate vertically and horizontally throughout the organization; Listens to others to ensure understanding; Contributes meaningful information during meetings.
Able to work under pressure and still be able to maintain composure.
Excellent time management skills.
Knowledge of business acumen and aligns work with strategic goals.
Must pass pre-employment background investigation.
Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
Generous time off plan and 11 paid holidays
Paid time off to volunteer in the community or at GCU sponsored events
Free covered parking
We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
Free on-site gyms on campus

Original Job Description

Grand Canyon University! One of Arizona's leading institutions of higher learning.

Located in the Valley of the Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

Location: Main Campus, 33rd and Camelback

What you will do:

Communicate with Deans, Faculty, and Staff regarding University policies.
Ensure protection of student records in accordance with FERPA.
Compile and analyze metrics to improve University policies and processes.
Research and investigate student appeals, and other issues, as related to University policies.
Mediate the Appeal Decision Board to ensure compliance with university policies and procedures.
Facilitate the decisions to ensure appeals are resolved within the 15-day timeline per the University Policy Handbook.
Ensure all correspondence with accrediting bodies is documented and cataloged assuring that the University remains in compliance with these bodies.
Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
Other duties as assigned.

What you need:

Bachelor's degree required.
Possess an advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Be able to synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Demonstrate effective verbal and written communication; Communicate vertically and horizontally throughout the organization; Listens to others to ensure understanding; Contributes meaningful information during meetings.
Able to work under pressure and still be able to maintain composure.
Excellent time management skills.
Knowledge of business acumen and aligns work with strategic goals.
Must pass pre-employment background investigation.
Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
Generous time off plan and 11 paid holidays
Paid time off to volunteer in the community or at GCU sponsored events
Free covered parking
We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
Free on-site gyms on campus

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University Appeals Administrator

Edtech.com's Summary

University Appeals Administrator Full Description

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