Edtech.com's Summary

Coursedog is hiring a User Education Associate to develop and maintain educational tools that enhance customer adoption and mastery of their products. This role involves creating digital training materials, supporting knowledge base improvements, hosting webinars, and collaborating with multiple departments to optimize the user experience.

Highlights

Create and maintain digital training materials, including videos and in-app tutorials.
Improve and manage the Knowledge Base within Salesforce Service Cloud.
Host customer webinars in collaboration with Marketing and Product teams.
Develop and implement training content for end users and administrators, supporting both synchronous and asynchronous learning.
Support launch and maintenance of a new LMS for both customers and team members.
Manage online customer community forums and disseminate best practices into training content.
Bachelor’s Degree with 1-4 years of experience in building educational or training content required.
Strong presentation, communication, and professional writing skills with a customer-centric approach.
Familiarity with Learning Management Systems, Knowledge Bases, AI tools, and Digital Adoption Platforms preferred.
Experience or interest in Higher Education and SaaS/technology industries is a plus.

User Education Associate Full Description

We are changing the way Higher Education operates, but in order to succeed in that mission we need to set up our customers for success, too. That’s where a User Ed Associate comes into play: This associate will help create the tools our customers need in order to not only adopt our products — but to become power users and product champions who can’t imagine doing their jobs without Coursedog.

Our User Education Associate has many responsibilities from testing product functionality and designing and building content, to improving the learner experience and enabling other teams to do the same. You will work closely with colleagues in Customer Success, Product, Engineering, Marketing, Operations, and Sales to improve the overall user experience.

We are looking for a team member who is as comfortable leveraging AI and other digital tools to build training materials as they are adept at creating video tutorials, hosting webinars, reviewing/updating articles and applying critical thinking to ensure accurate, thorough, and engaging content. We’re looking for someone who understands the educational materials we share with customers makes a statement that goes beyond basic product knowledge and is driven to build best-in-class tools that engender customer confidence.

Key Responsibilities

You will create and maintain digital training materials, e.g. training videos, in-app flows/tooltips., etc.
You will contribute to the improvement of our Knowledge Base (recently migrated to Salesforce Service Cloud) and support post-migration cleanup and documentation gaps.
You will work closely with Marketing and Product as needed to host customer webinars.
You will support the build out and maintenance of all educational and training/learning strategy and content for end users and administrators including Release Notes, user guides, training decks, LMS courses, etc.
You will partner with key stakeholders to identify needs and objectives and design, develop and implement effective training solutions for face-to-face and virtual asynchronous and synchronous modalities.
You will support the launch and maintenance of a new LMS that is for team members and customers alike.
You will work closely with Marketing for customer marketing initiatives and materials and prospect initiatives that require deeper product knowledge, understanding and demonstration.
You will deeply understand the Coursedog Platform and Product Suite.
You will report on and communicate the results of educational content to cross-functional stakeholders.
You will manage online customer community forums - spearheading takeaways on best practices to be communicated/distributed and woven into content and training/onboarding.

Skills Knowledge and Expertise

Bachelor’s Degree with 1-4 years of experience building educational/training content.
Strong presentation development and communication skills.
Demonstrated experience in professional-level writing.
Demonstrated success working with cross-functional stakeholders on projects/deliverables.
Hunger for data-driven approaches to action - i.e. desire to track, analyze and draw insights from data whenever possible to inform strategic or prioritization decisions and demonstrated experience where you have put this into practice in previous projects/roles.
Must possess a customer-centric mentality; unwavering integrity, attention to detail, and desire to exceed client expectations.
Understands best practices around training and customer enablement and stays informed on recent trends.
Superb time management skills with the ability to prioritize multiple competing priorities.
Be comfortable working in a fast-paced, collaborative, remote environment.
Passionate about building processes, assets, and enablement from scratch.
Experience working in the Higher Education space is a plus.
Familiarity with Learning Management Systems, Knowledge Bases, leveraging AI, and Digital Adoption Platforms a bonus.
Knowledge of SAAS, product/technology industry is preferred.

Working at Coursedog

Healthcare, Dental & Vision
We follow a fixed contribution model to ensure equity and transparency. Each employee receives the same annual dollar amount to allocate toward their medical, dental, and vision coverage. This empowers you to select the plan that best meets your needs — whether it’s a base-level plan or a more comprehensive option.

Depending on the selected coverage level, the company covers:

Employee-only coverage: 99% to 55% of monthly premiums
Employee + dependents: 77% to 43% of monthly premiums

We proudly partner with Aetna and Guardian, and offer access to best-in-class wellness perks including:

Spring Health (mental health support)
XP Health (vision benefits)
Carrot Fertility (family planning)
One Medical (primary care)

We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

Retirement Planning
To support long-term financial health, we offer a 401(k) plan from day one of employment.
Beginning January 1, 2026, we’ll provide a 4% employer match on your annual salary (subject to federal limits) for employees contributing to a tax-advantaged retirement account.

Paid Time Off
We trust our employees to manage their time responsibly. That’s why we offer an unlimited Paid Time Off policy — because flexibility and balance are critical for sustained excellence and personal well-being.

Remote-First Since Inception
We were built for distributed work. Our culture emphasizes flexibility over rigidity, outcomes over hours, and transparency over gatekeeping. We are committed to being a remote-first organization indefinitely, empowering you to work where and how you thrive best.

Equity
As a valued contributor to our collective success, you’ll participate in the upside. All employees are granted equity in the company, with vesting aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact.

Paid Parental Leave
We proudly support working parents with industry-leading benefits.

Primary caregivers are eligible for 12 weeks of paid leave
Secondary caregivers receive 6 weeks of paid leave

This time is fully paid and available to all eligible employees regardless of gender or family structure.

Original Job Description

Key Responsibilities

You will create and maintain digital training materials, e.g. training videos, in-app flows/tooltips., etc.
You will contribute to the improvement of our Knowledge Base (recently migrated to Salesforce Service Cloud) and support post-migration cleanup and documentation gaps.
You will work closely with Marketing and Product as needed to host customer webinars.
You will support the build out and maintenance of all educational and training/learning strategy and content for end users and administrators including Release Notes, user guides, training decks, LMS courses, etc.
You will partner with key stakeholders to identify needs and objectives and design, develop and implement effective training solutions for face-to-face and virtual asynchronous and synchronous modalities.
You will support the launch and maintenance of a new LMS that is for team members and customers alike.
You will work closely with Marketing for customer marketing initiatives and materials and prospect initiatives that require deeper product knowledge, understanding and demonstration.
You will deeply understand the Coursedog Platform and Product Suite.
You will report on and communicate the results of educational content to cross-functional stakeholders.
You will manage online customer community forums - spearheading takeaways on best practices to be communicated/distributed and woven into content and training/onboarding.

Skills Knowledge and Expertise

Bachelor’s Degree with 1-4 years of experience building educational/training content.
Strong presentation development and communication skills.
Demonstrated experience in professional-level writing.
Demonstrated success working with cross-functional stakeholders on projects/deliverables.
Hunger for data-driven approaches to action - i.e. desire to track, analyze and draw insights from data whenever possible to inform strategic or prioritization decisions and demonstrated experience where you have put this into practice in previous projects/roles.
Must possess a customer-centric mentality; unwavering integrity, attention to detail, and desire to exceed client expectations.
Understands best practices around training and customer enablement and stays informed on recent trends.
Superb time management skills with the ability to prioritize multiple competing priorities.
Be comfortable working in a fast-paced, collaborative, remote environment.
Passionate about building processes, assets, and enablement from scratch.
Experience working in the Higher Education space is a plus.
Familiarity with Learning Management Systems, Knowledge Bases, leveraging AI, and Digital Adoption Platforms a bonus.
Knowledge of SAAS, product/technology industry is preferred.

Working at Coursedog

Depending on the selected coverage level, the company covers:

Employee-only coverage: 99% to 55% of monthly premiums
Employee + dependents: 77% to 43% of monthly premiums

We proudly partner with Aetna and Guardian, and offer access to best-in-class wellness perks including:

Spring Health (mental health support)
XP Health (vision benefits)
Carrot Fertility (family planning)
One Medical (primary care)

We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

Paid Parental Leave
We proudly support working parents with industry-leading benefits.

Primary caregivers are eligible for 12 weeks of paid leave
Secondary caregivers receive 6 weeks of paid leave

This time is fully paid and available to all eligible employees regardless of gender or family structure.

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User Education Associate

Edtech.com's Summary

User Education Associate Full Description

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