University of Houston
User Services Specialist III
🇺🇸 Katy, TX
🕑 Full-Time
💰 TBD
💻 Other
🗓️ July 14th, 2025
Edtech.com's Summary
- Provide support for five operating systems and related hardware/software to academic users.
- Analyze and resolve complex computer program issues unresolved by less experienced staff.
- Deliver hands-on and formal classroom training for hardware and software usage.
- Create and maintain technical documentation and online help files for Support Services.
- Participate in software development and evaluation projects on an as-needed basis.
- Support network printers and printer queues within the UH network.
- Require a four-year degree or equivalent specialized training and a minimum of three years of related experience, with allowances for education or experience substitution.
- Position situated within the UH Katy Campus, under the UH Sugar Land department.
- Salary is commensurate with experience and education.
- Role demands criminal history clearance due to security sensitivity.
User Services Specialist III Full Description
| Department: UH Sugar Land
| Salary: Commensurate with Experience/Education
| Description: Internal Posting Only
Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.
1. Provides support to the academic public regarding intrinsic operating systems problems.
2. Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
3. Provides informal hands-on training to users on the use of computers.
4. Develops and maintains current technical documentation and on-line helpfiles in Support Services.
5. Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
6. Participates in the development of software for Support Services on an as-needed basis.
7. Conducts projects to install or evaluate software or procedures in its use.
8. Provides support for printers and printer queues on the UH network.
9. May provide training to faculty, staff and/or students in a formal classroom environment.
10. Performs other job-related duties as assigned.
MQ:
"Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience. "
Additional Job Posting Information:
- Department is willing to accept education in lieu of experience.
- Department is willing to accept experience in lieu of education.
Positions are located at UH Katy Campus. (22400 Grand Circle Blvd, Katy, TX 77449)
The following documents are required to be submitted along with application:
- Cover letter delineating the manner in which your work experience applies to the posting
- Resume
- Salary History
- Transcript
- Three work references
NOTE: We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted only after the interviewing process has been completed.
Incomplete applications will not be reviewed.
| All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are an Equal Opportunity Institution.
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