User Support Specialist II

🇺🇸 Piscataway, New Jersey 🕑 Full-Time 💰 $81K - $116K 💻 Information Technology 🗓️ October 5th, 2026

Edtech.com's Summary

Rutgers University is hiring a User Support Specialist II to provide end-user support at the Office of Information Technology Help Desk within Rutgers Central Administration. The specialist handles Level 1 through Level 3 requests from students, faculty, staff, and affiliates by phone, service portal, and email. The overnight schedule also covers after-hours monitoring of university services and networks and routine machine room checks.

Highlights

Provide technical support by phone, service portal, and email to the university community.
Troubleshoot usability issues, diagnose problems, and coordinate escalation and resolution.
Document troubleshooting and resolution steps in the IT Service Management system.
Monitor university services and networks and follow escalation procedures.
Perform environmental checks of the machine room and report problems.
Hold a bachelor's degree in Information Technology, Computer Science, or a related field with four years of relevant experience.
Prefer experience in technical support or a university IT environment, plus familiarity with ServiceNow.
Work Friday through Tuesday from 11PM to 7:30 AM and lift up to 50 lbs.
Salary range of $81,155 to $116,172 with medical, dental, retirement, and tuition benefits.
Fully on-site night shift on the Piscataway campus.