User Support Specialist III

🇺🇸 Newark, NJ 🕑 Full-Time 💰 $68K - $97K 💻 Information Technology 🗓️ June 1st, 2026

Edtech.com's Summary

Rutgers University is hiring a User Support Specialist III in the Department of Health Sciences within the Office of Information Technology (OIT). This role involves supporting desktop hardware and software technologies across the RSDM academic, administrative, and clinical environments, including troubleshooting network issues and serving as a liaison to university OIT departments. The specialist also manages endpoint systems and audiovisual deployments across various RSDM sites in Southern New Jersey.

Highlights

Support desktop technologies for clinical, administrative, and academic users at multiple RSDM locations.
Deploy and maintain hardware and software, ensuring compliance with university and industry policies.
Serve as a technology liaison between RSDM end users and university OIT departments.
Perform administrative duties for centrally deployed systems, including endpoint management using Quest KACE and endpoint protection with Cisco AMP.
Diagnose network issues for off-site locations and coordinate with telecom and third-party ISPs.
Requires a Bachelor's degree in Liberal Arts or a computer-related field, or equivalent education and experience.
Minimum of three years' experience supporting desktop computing environments.
Preferred certifications include A+, MCSE, or Dell certifications.
Salary range from $68,147 to $96,989, with flexible and competitive compensation based on qualifications and market benchmarks.
Position status: full-time exempt, with 37.5 standard hours and potential for compressed or flex work schedules subject to approval.