UTS - Temporary IT Technician at NC State

🇺🇸 Raleigh, NC

🕑 Temporary

💰 $25 per Hour

💻 Information Technology

🗓️ September 9th, 2025

Edtech.com's Summary

NC State University is hiring a Temporary IT Technician to handle Tier I technical issues by managing service requests through a ticketing system. The role involves troubleshooting, communicating with customers, escalating unresolved issues, prioritizing support requests, and provisioning IT equipment to end users.

Highlights

Handle Tier I technical support issues including troubleshooting and resolution within SLA.
Serve as the initial point of contact for service requests and keep customers informed of progress.
Document technical issues and escalate as necessary to appropriate teams.
Provision, configure, and deploy computers and related equipment, ensuring security and functionality.
Support computer, software, and hardware issues for both PC and Mac systems.
Experience required: 1-3 years of IT support or equivalent education and training.
Preferred skills include Google Apps, Microsoft Office, AI productivity tools, ticketing systems (ServiceNow), networking, Active Directory, Group Policy, JAMF, and automation scripting.
Must possess a valid North Carolina driver's license.
Compensation is approximately $25.00 per hour.
Position is temporary with a minimum appointment length of two months.