Arizona State University
UX Product Manager, AI
SCRUM
AI
Job Profile:IT Project Specialist 3
Job Family:IT Project Management
Time Type:Full time
Max Pay – Depends on experience: $90,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description:
Are you a data-driven, user-centered technology enthusiast? Are you a skilled product manager with experience working in fast-paced environments that can translate ideas into actionable next steps and push teams toward quick, incremental solutions? Then keep reading below for this UX Product Manager, AI opportunity!
ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.
We are seeking a curious, collaborative and innovative UX Product Manager, AI, to join our Product & UX Technology team. Every day you will make a difference in the lives of others by serving as a digital product lead within EdPlus’ Enrollment portfolio, owning product strategy and outcomes for assigned products and initiatives that support the prospective student and enrollment experience.
You will partner closely with stakeholders across Admissions Services, Enterprise Technology, the Provost Office, and EdPlus to drive data-informed advancements that put the student at the center of product strategy and execution. You will work alongside AI-powered tools and systems that support enrollment workflows.
Specifically, you will work with designers, engineers, researchers, data analysts, and other product teams to identify opportunities, define roadmaps, and deliver solutions that improve both student and staff enrollment experiences. This includes a high level of collaboration in understanding customer and stakeholder needs, prioritizing initiatives, and measuring impact. You will need both comfort with and curiosity about emerging AI capabilities as they relate to enrollment products and processes. You will support evolving portfolio priorities and may take on different product areas over time.
Essential Duties:
- Define, articulate and collaborate on the UX strategy with subject matter experts on the team and across ASU.
- Manage escalations, monitor student feedback and pain points, analyze issues and design long-term solutions.
- Monitor, analyze and report on product KPIs regularly to create baselines and improvements toward exceeding goals.
- Prioritize and maintain product/UX roadmaps, providing value to students and staff through solutions that solve problems and help them achieve their goals.
- Manage product operations, including user stories, acceptance criteria, persona creation, student journeys, by facilitating design sessions and other methodologies.
- Evaluate opportunities to incorporate AI and automation into enrollment products and workflows.
- Stay current on AI tools, platforms, and capabilities relevant to higher education enrollment; bring forward recommendations for adoption where appropriate.
- Conduct competitive and market research to surface risks and opportunities for new product strategies.
- Create processes that streamline efficiencies across teams on communication, feedback, collaboration, reporting, tracking and handoffs. Translate strategy into detailed requirements by working with content, design, development, research, and data teams.
- Independently lead design thinking workshops (whiteboarding activities, design thinking workshops, flow diagrams, user journeys, etc.).
- Assume or coordinate other duties or projects as assigned or directed.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.
Desired Qualifications:
- Bachelor’s degree or higher in Computer Engineering, Information Technology, or a relevant field.
- Experience in product management and leading product strategy initiatives. Prior involvement with UX teams is a plus.
- Demonstrated excellent communication skills.
- Demonstrated abilities in simplifying complex concepts, working with diverse teams, influencing outcomes, and achieving common goals.
- Evidence of proficiency in relationship management, with a capability to enhance partnerships across various departments and essential operational areas.
- Experience creating acceptance criteria, crafting user stories, facilitating scrum ceremonies, or documenting technical specifications.
- Proven track record analyzing data and workflows to develop innovative solutions and promote continuous enhancement. Demonstrated success in implementing product visions, strategies, and prioritized backlogs.
- Evidence of familiarity with AI tools, large language models, or AI-powered product features, and the ability to assess their practical application in a product portfolio context.
- Demonstrated skill in identifying, prioritizing, and scoping customer and organization needs.
Salary & Benefits:
$80,000 - $90,000 per year; DOE
ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
- Healthcare
- Financial Security
- Retirement
- Family Resources
- Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
- Discounts
Working Environment:
Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)
Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.
Department Statement:
EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
Driving Requirement: Driving is not required for this position.
Location: Off-Campus: Scottsdale
Funding: No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$20135.htmld
To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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