UX Researcher, Systems & AI Enablement

Job Profile:

IT Support Specialist 2

Job Family:

IT Support Services

Time Type:

Full time

Max Pay - Depends on experience:

$80,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

Do you have a passion for building scalable research systems while actively conducting rigorous user research? Are you energized by designing infrastructure, integrating AI responsibly, and improving how research teams operate, without sacrificing human-centered rigor? Then continue reading below for this UX Researcher opportunity.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a UX Researcher, Systems & AI Enablement to support systems and efficiency initiatives within EdPlus on our Product and User Experience Research team. Every day you will make a difference in the lives of others by playing a critical role in evolving our research practice, approach, and platform.

You will help scale the impact of UX research by spending approximately 60% of the time designing systems, tools, and AI-enabled workflows that reduce friction, increase insight reuse, and improve operational visibility; you will focus 40% of the time on leading and contributing to hands-on UX product research initiatives.

NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.

Essential Duties:

AI Enablement, Governance & Infrastructure

• Own the design, implementation, governance, and continuous improvement of the systems and AI-enabled workflows that power the UX research lifecycle, ensuring they are scalable, ethical, measurable, and researcher-centered.

• Design, implement, and maintain tool integrations and automations across the full research lifecycle (intake → study execution → repository → retrieval).

• Create and maintain standardized research operating components (intake forms, study templates, tagging systems, reporting scaffolds, and reusable insight frameworks).

• Build and enforce repository architecture, taxonomies, and knowledge management structures that make insights discoverable and reusable.

• Define approved AI use cases for the research team and maintain prompt libraries, documentation standards, and QA frameworks.

• Implement AI-assisted workflows that accelerate preparation, synthesis, and documentation while preserving human-led interpretation.

• Ensure AI systems and workflows align with research ethics, data privacy standards, and auditability requirements.

• Evaluate AI tools and research systems through structured experimentation and ongoing UX research.

• Design and conduct studies to assess the usability, adoption, and effectiveness of research tools, workflows, and stakeholder engagement models, translating findings into actionable system improvements.

• Measure operational health and impact through dashboards tracking efficiency gains, capacity, insight reuse, and system adoption.

UX Research Expectations

• Conduct generative and evaluative research to understand user needs, behaviors, and motivations using qualitative and quantitative methods.

• Develop research plans, screeners, discussion guides, and success metrics aligned to product and systems goals.

• Facilitate remote and in-person research sessions, including interviews, usability testing, workshops, and evaluative studies.

• Analyze and synthesize findings into clear, actionable insights.

• Deliver executive-ready reports, dashboards, and insight summaries tailored to stakeholders.

• Ensure research findings integrate into the knowledge base and reusable frameworks.

• Partner with product managers, designers, engineers, and analysts to inform direction and validate decisions.

General Responsibilities

• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.

Desired Qualifications:

• Bachelor's degree or higher in a related field (Psychology, Social Sciences, User Experience, etc.).

• Evidence of 3+ years of technical product experience (B2B/B2C interfaces, AI-assisted workflows, or platform integrations).

• Evidence of 3+ years integrating user research into digital product design and development.

• Experience with qualitative and quantitative research methods and data analysis.

• A strong portfolio or work samples that demonstrate impact through user research, including clear examples of how insights influenced design outcomes.

• Experience designing and leading research projects from discovery to synthesis and reporting (independently and collaboratively).

• Demonstrated familiarity with design thinking practices and facilitation of collaborative design sessions.

• Experience collaborating with UX designers, engineers, product managers, and data analysts in agile environments.

• Demonstrated familiarity with tools such as Qualtrics, User Testing, Google Analytics, or similar platforms for conducting and analyzing data.

• Demonstrated skill in developing research reports, presentations, or dashboards to communicate findings clearly and effectively.

• Experience managing timelines, workflows and teams.

• Demonstrated knowledge of UX design principles and processes; hands-on design experience is a plus.

NOTE: Please answer the following questions in your cover letter:

• Where in the UX research process do you believe AI should not be used, and why?

• Describe a time when you identified inefficiency or friction in a workflow. What did you change, and how did you measure whether it improved outcomes?

Salary & Benefits:

$70,000 - $80,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare

• Financial Security

• Retirement

• Family Resources

• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)

• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)

Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20986.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.