Ellucian
Vice President - Professional Services
🇮🇳 Bengaluru, Karnataka
🕑 Full-Time
💰 TBD
💻 Other
🗓️ December 30th, 2025
CRM
SaaS
Edtech.com's Summary
Ellucian is hiring a Vice President - Professional Services. The role involves leading the global Professional Services organization through a modernization from legacy on-premise delivery to agile, cloud-based service models. The Vice President will drive operational efficiency, enhance delivery workflows, and foster cross-functional alignment to deliver high-quality, customer-focused services worldwide.
Highlights
- Lead global Professional Services ensuring scalable, predictable, and high-quality delivery.
- Transition delivery approaches from legacy on-premise to agile, cloud-based, and DevSecOps-enabled models.
- Modernize operations by implementing continuous integration, deployment, planning, and automated workflows.
- Identify and eliminate systemic blockers for seamless flow from development to adoption.
- Align Product, Engineering, Customer Success, and Sales teams to deliver cohesive customer experiences.
- Implement operational excellence frameworks and delivery metrics to improve organizational maturity.
- Act as an executive partner to customers to accelerate value realization and long-term success.
- Require experience leading multi-regional Professional Services in ERP, SIS, or CRM environments.
- Must have track record in transforming waterfall models to agile, cloud-first environments with expertise in workflow automation.
- Preferred experience in higher education technology, SaaS transformations, and cloud-native platform transitions.
Vice President - Professional Services Full Description
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
The Vice President of Professional Services will lead Ellucian's global PS organization through a critical modernization journey as we continue shifting from legacy on-premise delivery models to cloud-based, agile service methodologies. This leader will define and execute the strategy that elevates delivery performance, increases automation, and enables seamless, customer-focused service execution across the entire lifecycle.
This is a high-impact role responsible for transforming operational efficiency, maturing our delivery workflows, and ensuring our teams have the tools, processes, and frameworks needed to support institutions worldwide. The ideal candidate brings enterprise software experience coupled with a passion for operational excellence, innovation, and meaningful outcomes for higher education customers.
You will be joining an amazing team focused on delivering world-class, customer-focused solutions as part of the leading cloud software company for higher education!
Where you will make an impact
- Lead and evolve Ellucian's global Professional Services organization, ensuring scalable, predictable, high-quality delivery.
- Drive the transformation from on-premise, waterfall delivery approaches to agile, cloud-based, and DevSecOps-enabled service models.
- Modernize operational processes by building continuous integration, deployment, planning, and automated delivery workflows.
- Remove systemic blockers and inefficiencies to create seamless flow from development → testing → deployment → adoption.
- Strengthen alignment across Product, Engineering, Customer Success, and Sales to deliver cohesive, high-value customer experiences.
- Implement operational excellence frameworks and delivery metrics that guide organizational maturity and improve outcomes.
- Serve as an executive partner to customers, ensuring Professional Services accelerates value realization and long-term success.
What you will bring
- Experience leading multi-regional Professional Services organizations within enterprise ERP, SIS, or CRM environments.
- Proven history transforming legacy, on-premise, waterfall delivery models into agile, cloud-first operating environments.
- Strong understanding of end-to-end delivery flow from development to testing to deployment, with demonstrated optimization success.
- Expertise in establishing continuous integration, deployment, planning, and workflow automation processes.
- Ability to diagnose and remove internal operational constraints ("self-inflicted blockers") to improve throughput and predictability.
- Demonstrated success modernizing manual processes and resolving systemic delivery inefficiencies.
- Executive-level leadership skills with the ability to inspire teams, influence cross-functional partners, and engage with customers.
- Strong communication, stakeholder management, and change leadership capabilities.
- Experience driving adoption of cloud-based delivery methodologies and DevSecOps-aligned practices.
- Strategic mindset with an ability to translate modernization goals into executable, measurable outcomes.
Bonus to have
- Experience in higher education technology or other mission-driven, regulated industries.
- Background in large-scale SaaS transformation initiatives.
- Prior leadership in organizations transitioning from legacy ERPs to cloud-native platforms.
What makes #Ellucianlife
- 22 days annual leave plus 11 public holidays
- Competitive gratuity policy
- Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health,
financial or learning interests - 5 charitable days to support the community that supports us
- Wellness
o Headspace (mental health)
o Wellbeats (virtual fitness classes) - RethinkCare - caregiver support
- Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-HS1
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