American Hospital Association
Virtual Education Operations Specialist
🇺🇸 Hybrid - Chicago, IL
🕑 Full-Time
💰 $59K - $89K
💻 Instructional Design
🗓️ January 9th, 2026
Edtech.com's Summary
- Leads maintenance and development of the learning management system (LMS).
- Supports content delivery for virtual courses and educational tools.
- Assists with virtual conference planning, session recordings, and vendor coordination.
- Implements evaluation processes and prepares reports on educational metrics.
- Collaborates with marketing to ensure accurate promotion of virtual programs.
- Provides excellent customer service responding to inquiries.
- Bachelor's degree in Education, Business Administration, Events, or Project Management required.
- Minimum 3 years experience supporting education operations; association and healthcare experience preferred.
- Required skills include knowledge of adult learning models, instructional design, project management, educational assessment, and proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
- Salary range: $59,000 to $89,000, commensurate with experience.
Virtual Education Operations Specialist Full Description
- Supports the delivery of content for virtual educational courses and other instructional materials or educational tools
- Team lead for maintaining the learning management system (LMS). Develops and delivers all technical aspects of online and on demand courses. Assists with transition of current face-to-face programs to blended or e-based formats following best practices.
- Works on several education components for the Virtual Conference including but not limited to: assisting with the planning and execution of session recordings, building of virtual conference platform and staff contact for the virtual conference vendor.
- Implements evaluation of virtual educational programming, which includes analyzing and preparing reports that measure education metrics.
- Makes improvements to existing systems and programming based on user feedback and recommends new programming.
- Works collaboratively with marketing team to ensure the marketing of new and existing virtual programs is accurate, on time, and ready for delivery (website, registration, etc).
- Works with team members, vendors, volunteers and thought leaders to ensure timely and relevant content.
- Provides excellent customer service in responding to customer inquiries.
- Works with team to ensure a collaborative and innovative culture.
- Performs other duties as assigned.
Minimum Qualifications: Education
- Bachelor's Degree Education, Business Administration, Events, or Project Management Required
Minimum Qualifications: Work Experience
- 3+ years Experience supporting education operations Required
- Experience within an association Preferred
- Health care industry experience Preferred
Minimum Qualifications: Knowledge, Skills and Abilities
- Knowledge of adult learning models and instructional design - Required
- Knowledge of project management process - Required
- Knowledge of educational assessment and evaluation - Required
- Knowledge of educational programs and activities - Required
- Intermediate computer and Microsoft (Word, Excel, Outlook and PowerPoint) skills - Required
- Ability to learn new technology - Required
- Ability to handle multiple projects and priorities concurrently and meet deadlines - Required
- Ability to take initiative - Required
- Ability to work independently as well as within a team - Required
- Ability to remain organized and keep education documentation orderly - Required
Salary Information:
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