Edtech.com's Summary

Campus is hiring an Academic Operations Associate who will manage academic operations focusing on faculty support, data accuracy, and process adherence. The role involves maintaining precise records, supporting workflows, and resolving faculty issues to ensure smooth program execution and system reliability.

Highlights

Maintain accurate records of faculty onboarding, course assignments, and schedule changes.
Monitor and correct data discrepancies to prevent impacts on scheduling, payroll, and faculty experience.
Execute academic operations workflows and handle incoming requests within service-level agreements.
Serve as an expert in Campuswire LMS and assist with course setup, faculty training, and term rollovers.
Provide first-line operational support and issue resolution for faculty, escalating complex issues appropriately.
Collaborate cross-functionally to identify process improvements and support documentation and special projects.
Required: 2-4 years of experience in operations, program management, or academic administration and a bachelor's degree.
Strong written communication, multitasking ability, and attention to detail are essential.
Compensation ranges from $60,000 to $75,000 base salary plus equity, with benefits including medical, dental, vision, 401(k) match, and fertility benefits.
Experience with LMS systems like Campuswire and knowledge of accreditation processes are preferred.

Academic Operations Associate Full Description

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Team
The Academic Operations Team supports the execution of academic operations with a focus on faculty support, data accuracy, and process adherence. The team handles the operational “ground game” that keeps faculty, programs, and systems running smoothly.

This team works cross-functionally to ensure academic systems are reliable, faculty are supported, and processes are consistently executed.

About the Role
We are seeking an Academic Operations Associate to support the execution of academic operations with a focus on faculty support, data accuracy, and process adherence.

This role handles the operational “ground game” that keeps faculty, programs, and systems running smoothly.

This is a high-volume, detail-driven execution role with clear growth into senior operations work.

You’re excited about this opportunity because you will…

Data Integrity & Tracking

Maintain accurate records related to:
- Faculty onboarding status and training completion
- Course and section assignments
- Documented scheduling adjustments or cancellations
Monitor data systems with high attention to detail to ensure accuracy and completeness
Flag discrepancies and proactively correct errors before they impact scheduling, payroll, or faculty experience

Process & Workflow Execution

Execute defined academic operations workflows consistently and on time
Track incoming requests such as program changes, faculty updates, or platform needs
Ensure requests are logged, monitored, and resolved according to SLAs
Support audits, accreditation needs, or internal reviews by preparing clean documentation

Platform & Program Support

Serve as an expert in the Campuswire system (our LMS) to both internal teams and faculty
Coordinate projects related to aligning curricula and programs across both the New York online model and Sacramento campuses
Assist with course setup, new faculty training, faculty assignments, and term rollovers
Validate that program configurations match approved academic plans
Test and confirm changes before terms launch

Faculty Support & Issue Resolution

Serve as first-line support for faculty operational questions and issues
Triage and resolve common faculty requests related to onboarding, access, scheduling, and platform usage
Escalate complex or sensitive issues to the Academic Operations Manager with clear documentation
Communicate deadlines, expectations, and updates to faculty consistently

Continuous Improvement Support

Work cross functionally with internal teams to identify gaps, scope projects, and deliver impactful solutions
Identify recurring issues or inefficiencies and surface them to the Manager
Help document processes and update playbooks
Support implementation of special projects with new tools, systems, or workflows

We’re excited about you because…

You have 2–4 years experience in operations, program management, or academic administration.
You have strong attention to detail and are comfortable working with structured data.
You can manage multiple concurrent tasks without dropping details.
You communicate clearly in writing and exercise strong professional judgment.
You are willing to follow processes while also flagging when they break.
You build strong relationships across teams and work collaboratively towards effective solutions.
You proactively anticipate team needs and inefficiencies and find improvements.

Required:

2–4 years experience in operations, program management, or academic administration
Bachelors degree
Strong attention to detail and comfort working with structured data
Ability to manage multiple concurrent tasks without dropping details
Clear written communication and professional judgment
Willingness to follow processes while also flagging when they break
Ability to build strong relationships across teams and work collaboratively towards effective solutions
Proactively anticipate team needs and inefficiencies; find improvements

Nice to have:

Experience working with an LMS such as Campuswire
Experience supporting cross-campus or multi-program academic operations
Exposure to accreditation processes or academic compliance documentation

What you’ll get:

A compensation package that includes a base salary ($60,000 - $75,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Tribeca, NY

Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.

Original Job Description

About Campus

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

This team works cross-functionally to ensure academic systems are reliable, faculty are supported, and processes are consistently executed.

About the Role
We are seeking an Academic Operations Associate to support the execution of academic operations with a focus on faculty support, data accuracy, and process adherence.

This role handles the operational “ground game” that keeps faculty, programs, and systems running smoothly.

This is a high-volume, detail-driven execution role with clear growth into senior operations work.

You’re excited about this opportunity because you will…

Data Integrity & Tracking

Maintain accurate records related to:
- Faculty onboarding status and training completion
- Course and section assignments
- Documented scheduling adjustments or cancellations
Monitor data systems with high attention to detail to ensure accuracy and completeness
Flag discrepancies and proactively correct errors before they impact scheduling, payroll, or faculty experience

Process & Workflow Execution

Execute defined academic operations workflows consistently and on time
Track incoming requests such as program changes, faculty updates, or platform needs
Ensure requests are logged, monitored, and resolved according to SLAs
Support audits, accreditation needs, or internal reviews by preparing clean documentation

Platform & Program Support

Serve as an expert in the Campuswire system (our LMS) to both internal teams and faculty
Coordinate projects related to aligning curricula and programs across both the New York online model and Sacramento campuses
Assist with course setup, new faculty training, faculty assignments, and term rollovers
Validate that program configurations match approved academic plans
Test and confirm changes before terms launch

Faculty Support & Issue Resolution

Serve as first-line support for faculty operational questions and issues
Triage and resolve common faculty requests related to onboarding, access, scheduling, and platform usage
Escalate complex or sensitive issues to the Academic Operations Manager with clear documentation
Communicate deadlines, expectations, and updates to faculty consistently

Continuous Improvement Support

Work cross functionally with internal teams to identify gaps, scope projects, and deliver impactful solutions
Identify recurring issues or inefficiencies and surface them to the Manager
Help document processes and update playbooks
Support implementation of special projects with new tools, systems, or workflows

We’re excited about you because…

You have 2–4 years experience in operations, program management, or academic administration.
You have strong attention to detail and are comfortable working with structured data.
You can manage multiple concurrent tasks without dropping details.
You communicate clearly in writing and exercise strong professional judgment.
You are willing to follow processes while also flagging when they break.
You build strong relationships across teams and work collaboratively towards effective solutions.
You proactively anticipate team needs and inefficiencies and find improvements.

Required:

2–4 years experience in operations, program management, or academic administration
Bachelors degree
Strong attention to detail and comfort working with structured data
Ability to manage multiple concurrent tasks without dropping details
Clear written communication and professional judgment
Willingness to follow processes while also flagging when they break
Ability to build strong relationships across teams and work collaboratively towards effective solutions
Proactively anticipate team needs and inefficiencies; find improvements

Nice to have:

Experience working with an LMS such as Campuswire
Experience supporting cross-campus or multi-program academic operations
Exposure to accreditation processes or academic compliance documentation

What you’ll get:

A compensation package that includes a base salary ($60,000 - $75,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Tribeca, NY

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Academic Operations Associate

Edtech.com's Summary

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