Instride
Academic Partner Success Manager
🇺🇸 Remote - US
🕑 Full-Time
💰 $85,000 - $100,000
💻 Customer Success
🗓️ March 6th, 2024
Customer Success EdtechAt InStride, it’s simple.
We believe the more you invest in your people, the more skilled they become, and the better your organization performs.
Our mission to bring career-aligned, debt-free education to employers and their workforce has created pathways for 52,000+ Learners to accelerate their careers with 3,100+ learning options.
Our teams are tied together by a recognition of how impactful education can be for one’s career, livelihood and community. Our commitment to the success of our Learners is what defines us. To get a better feel for our culture, watch more here.
Candidates must be located in one of the following states to be considered eligible for employment: AZ, AR, CA, CO, CT, FL, GA, IL, KS, LA, MD, MA, MI, MO, NV, NH, NJ, NY, OH, TX, VA, WA, WI.
Role Overview
InStride is currently seeking a highly motivated and energetic client Success Manager to join our Academic Partnerships team. With guidance from the VP, Academic Network, but with significant autonomy, this individual will be responsible for maintaining academic partner account management strategy, overseeing partner touchpoints with InStride, delivering on annual targets and retention objectives, and qualifying expansion opportunities for academic partner institutions.
Responsibilities
- Be a trusted consultant to academic partners in the InStride Academic Network, working closely with internal and external partners to drive enrollments, insights, and value
- Serve as a main point of contact on the Academic Partner Success Team regarding comprehensive program data integrity, hygiene and maintenance
- In partnership with the Implementations team, manage new university implementations and troubleshoot problems
- Organize and participate in weekly, monthly, and quarterly meetings with increasingly more senior attendees and more strategic content
- Track and report performance metrics and recommend strategies for improving strength of relationship
- Prepare critical implementation documentation to enable corporate partner launches
- Promptly inform the university partner on ongoing changes to corporate partner program configurations
- Plan and present key partnership data to key partners within InStride and on the university partner team
- In partnership with Product team, support highly detailed, time-sensitive processes for academic partner program integrations/data exchange within InStride platform
- Maintain a cadence of regular syncs & reviews with portfolio of academic partners and Learner Success, Marketing, Engineering, and Product teams at InStride
- Execute and collaborate in a fast-paced, highly iterative environment
Ideal Profile
- 4+ years of ed tech customer success, enrollment management, sales or consulting experience
- Growth mentality and interest in identifying new efficiencies and processes
- Ability to facilitate and enable people to collaborate with each other through organized and accurate information sharing; and promote collaboration with partners e.g., universities, corporate clients and the team
- Experience in the higher education operations landscape (financial aid, enrollment, student success, etc.) a positive, but not required
- Demonstrate outstanding interpersonal, verbal and written communication skills
- High attention to detail, and an efficient organizer who also has the ability to think and plan strategically
- A self-motivated problem solver with a strong work ethic and high energy level
- Willing to travel as needed (up to 30%)
- Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling return on investment, but also has a meaningful impact on society
- Comfort with ambiguity and a “no job too small” startup mentality
- Bachelor’s degree required
Target base compensation amount for this role outlined below. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts shown below.
$85,000—$100,000 USD
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!
Benefits @ InStride
As an organization that champions investing in people, it’s critical we walk the talk. That’s why every InStride employee is eligible to enroll in 3,100+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to all employees starting Day 1.
This role is also eligible for the following benefits:
- 401(k) plan with company match
- Flexible vacation policy
- Paid family leave
- Best-in-class health care benefits
- And more!
InStride Diversity and Inclusion Statement
At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a disability or special need that requires accommodation, please let your recruiter know.
Policies & Disclosure
Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.
For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.
Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com.
About InStride
InStride is a tech-enabled services company that is pioneering new approaches to workforce education solutions with a mission of driving meaningful social and business outcomes by unlocking access to life-changing education. In collaboration with quality academic institutions, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model. To learn more, visit: https://www.instride.com/
