University of Utah
Academic Program Support Specialist
🇺🇸 Salt Lake City, UT
🕑 Full-Time
💰 $17 per Hour
💻 Other
🗓️ November 13th, 2025
Edtech.com's Summary
The University of Utah is hiring an Academic Program Support Specialist to evaluate graduate applications by assessing domestic and international academic credentials, verifying applicant qualifications, and entering data into database systems. This role involves collaborating with graduate departments, applicants, and campus partners to streamline the admissions process while providing customer service support.
Highlights
- Evaluate domestic and international graduate applications and academic transcripts.
- Monitor and update students’ academic files in the system.
- Respond to inquiries via email, phone, and in-person regarding graduate admissions.
- Provide customer service at office windows and by phone.
- Process academic credentials related to graduate admissions.
- Use database systems for data entry and record maintenance.
- Requires three years of general office experience, including one year in an academic setting or equivalent education/work experience.
- Preferred skills include strong attention to detail, effective communication, proficient data entry, customer service aptitude, and confidentiality.
- Position is full-time, 40 hours per week, Monday-Friday 8 am-5 pm, with possible occasional weekends.
- Pay rate is $16.50 per hour with benefits and participation in Utah Retirement Systems.
Academic Program Support Specialist Full Description
Academic Program Support Specialist
Announcement
Details
Open Date | 11/11/2025
Requisition Number | PRN43560B
Job Title | Academic Program Support Specialist
Working Title | Academic Program Support Specialist (Graduate Admissions Evaluator)
Career Progression Track | B
Track Level |
FLSA Code | Nonexempt
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday-Friday 8am-5pm, some optional weekends
VP Area | Academic Affairs
Department | 00295 - Office of Admissions
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $16.50 per hour
Close Date | 11/24/2025
Priority Review Date (Note - Posting may close at any time) |
Job Summary |
Graduate Admissions Evaluators play a crucial role at the University. They are trained to evaluate graduate applications and verify that applicants meet The Graduate School minimum requirements. As a Graduate Admissions Evaluator, the employee will evaluate domestic and foreign academic transcripts, confirm credentials, and enter information into our database systems. Attention to detail is key, as is a strong sense of customer service. We work closely with graduate departments, applicants, and campus partners to facilitate the application process.
Responsibilities
Assist in evaluating international and domestic graduate applications. Evaluate academic transcripts, test scores, and other domestic and international credentials. Monitor students’ academic files to ensure information is complete and updated by filling in information and changing records when applicable. Respond to emails related to international and domestic graduate admissions. Provide customer service at our office windows and via phone calls as it relates to international and domestic graduate admissions. Process credentials related to international and domestic graduate admissions. Other duties as assigned; May be cross-trained in other areas of the office.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications | Three years of general office experience or equivalency (one year of education can be substituted for two years of related work experience), one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Strongly Preferred: Strong attention to detail. Ability to provide excellent customer service experience. Demonstrate effective communication skills and proficient data entry capabilities. Maintain a high level of confidentiality. Open to learning new skills.
Type | Benefited Staff
Special Instructions Summary |
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Requisition Number | PRN43560B
Job Title | Academic Program Support Specialist
Working Title | Academic Program Support Specialist (Graduate Admissions Evaluator)
Career Progression Track | B
Track Level |
FLSA Code | Nonexempt
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday-Friday 8am-5pm, some optional weekends
VP Area | Academic Affairs
Department | 00295 - Office of Admissions
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $16.50 per hour
Close Date | 11/24/2025
Priority Review Date (Note - Posting may close at any time) |
Job Summary |
Graduate Admissions Evaluators play a crucial role at the University. They are trained to evaluate graduate applications and verify that applicants meet The Graduate School minimum requirements. As a Graduate Admissions Evaluator, the employee will evaluate domestic and foreign academic transcripts, confirm credentials, and enter information into our database systems. Attention to detail is key, as is a strong sense of customer service. We work closely with graduate departments, applicants, and campus partners to facilitate the application process.
Responsibilities
Assist in evaluating international and domestic graduate applications. Evaluate academic transcripts, test scores, and other domestic and international credentials. Monitor students’ academic files to ensure information is complete and updated by filling in information and changing records when applicable. Respond to emails related to international and domestic graduate admissions. Provide customer service at our office windows and via phone calls as it relates to international and domestic graduate admissions. Process credentials related to international and domestic graduate admissions. Other duties as assigned; May be cross-trained in other areas of the office.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications | Three years of general office experience or equivalency (one year of education can be substituted for two years of related work experience), one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Strongly Preferred: Strong attention to detail. Ability to provide excellent customer service experience. Demonstrate effective communication skills and proficient data entry capabilities. Maintain a high level of confidentiality. Open to learning new skills.
Type | Benefited Staff
Special Instructions Summary |
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have 3 or more years of general office experience, 1 of which is in an academic setting, or equivalency? (1 year of higher education is equivalent to 2 years of experience)
- Yes
- No
- In 250 words or fewer, please explain your interest in this role
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
- Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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