Academic Success Advising Coordinator, Undergraduate Services

Job Profile:

Academic Advisor 2

Job Family:

Academic Advising

Time Type:

Full time

Max Pay - Depends on experience:

$55,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $48,600 - $55,000 per year; DOE

The Academic Success Advising Coordinator serves as a non-supervisory operational team lead for a group of advisors. In this role, they provide high-quality, developmentally appropriate advising to students while supporting team alignment, consistency, and effectiveness. Coordinators identify trends in student needs, advising workflows, and caseload patterns; distinguish individual issues from systemic challenges; and elevate insights with clear recommendations to the Assistant Director. They support operational problem-solving by proposing and testing student-centered solutions, reinforcing shared workflows and communication standards, and partnering with campus units to resolve cross-functional issues. Also serve as a communication bridge between advisors and leadership by synthesizing updates, clarifying expectations, facilitating solution-focused discussions, and helping advisors understand how daily work aligns with college goals related to persistence, student experience, coordinated care, and compliance.

Mary Lou Fulton College operates on both the Tempe and West Valley campuses. Campus assignment will be confirmed at time of employment based on the needs of the department and the candidate. Occasional travel to the alternate campus will be required.

Essential Duties:

• Provide high-quality, developmentally appropriate academic advising to assigned students, supporting persistence, progression, and timely degree completion through individual and group advising interactions.

• Manage an advising caseload with accuracy, responsiveness, and transparency, utilizing university systems and tools to document advising, monitor progress, and coordinate student support.

• Serve as a non-supervisory operational lead for a group of advisors while maintaining direct advising responsibilities.

• Identify trends in student needs, advisor feedback, workflows, and caseload data; distinguish individual issues from systemic challenges; and elevate insights with clear summaries and recommendations to the Assistant Director.

• Support operational problem-solving by proposing, testing, and documenting student-centered solutions that improve advising efficiency, consistency, and student experience.

• Reinforce alignment to shared advising practices, workflows, communication standards, and college goals related to student success, persistence, coordinated care, and compliance.

• Serve as a communication bridge between advisors and leadership by synthesizing updates, clarifying expectations, and facilitating solution-focused team discussions.

• Collaborate with campus partners to resolve cross-functional advising and student support issues.

• Support change management efforts by translating new processes or policies into clear guidance for advisors and elevating implementation feedback.

• Prepare reports, documentation, and analysis related to advising trends, outcomes, and operational improvements.

• Demonstrate professionalism, sound judgment, and emotional intelligence when addressing complex student situations or escalated concerns.

• Perform other duties as assigned.

Desired Qualifications:

• Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.

• Demonstrate problem-solving skills, adept at navigating complex environments with evolving priorities and communication plans.

• Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties.

• Ability to rapidly master the essential new technology, practices, policies and methods.

• Ability to prepare detailed documents, proposals, reports, and/or related materials.

• Ability to provide analysis of data for identification of trends.

• Ability in developing, evaluating and administering advising policies and procedures.

• Knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Frequently required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

• Evidence of effective communication.

• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote, subject to approvals per ASU policy.

Department Statement:

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually.  MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy.  MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement.  MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU's charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: West

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20330.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.