Academic Success Advisor, Graduate Services

Job Profile:

Academic Advisor 1

Job Family:

Academic Advising

Time Type:

Full time

Max Pay - Depends on experience:

$52,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $46,300 - $52,000 per year; DOE

Due to continued growth in new student enrollment, ASU's Mary Lou Fulton College for Teaching and Learning Innovation is seeking a qualified, collaborative, and student-centered individual to join our team as an Academic Success Advisor. This role provides academic advising and related student services as a part of an academic advising team for campus immersion and online graduate students in certificate, masters, and doctoral programs. The Office of Academic and Career Success, Graduate Services is responsible for providing exemplary academic advising and support to students. Our unique team-based advising model focuses on personalized engagement to deliver exceptional service and support for every learner we serve. The team-based advising model also contributes to creating a dynamic and positive environment for team members, where collaboration and support are hallmarks of the staff experience. Under general supervision, the Academic Success Advisor will serve as a key contributor to increasing student retention and graduation as well as supporting students in making timely progress toward a degree through a range of academic counseling and support strategies.

Positions will be based at the Tempe campus. Occasional travel to the alternate campus will be required.

Essential Duties:

• Provides 1:1 as well as group academic advising, recruitment/retention, and academic success support functions to students to ensure ongoing successful progress to completion of degree program.
• Provides guidance to students on course selection, registration, and satisfactory academic progress using iPOS, PeopleSoft, and Salesforce.
• Monitors student academic progress through a variety of reporting tools; works closely and collaboratively with students, faculty, and staff to ensure academic success.
• Working under limited or minimal supervision, coordinates with other members of the assigned advising team to handle problems, provide guidance, and advice to students.
• Responds to student questions and within established guidelines; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.
• Functions as a member of an academic advising team that serves as primary liaison to connect students with academic personal resources such as tutoring, financial aid, counseling, and career services; provides follow-up to ensure satisfaction with and effectiveness of services.
• Works collaboratively and collegially with assigned advising team and with other academic units and services throughout the university to facilitate comprehensive student support. Maintains student files and records on computer-based databases.
• Utilizes a variety of university data and programmatic direction to promote student academic success.
• Collaborates with Mary Lou Fulton College internal and external partners to promote education programs.
• Assists with academic program development and implementation.
• Interprets and explains college and university policies and procedures related to admission, advising, student success, and degree completion.
• Prepares and presents at orientations for new students.

Desired Qualifications:

• Evidence of a master's degree in counseling, higher education, or closely related field from a regionally accredited college or university.
• Experience working with online graduate students.
• Experience in applying the principles, techniques and methods of teamwork, compromise, and collaboration to produce desired outcomes.
• Experience in working effectively in an environment subject to quickly changing priorities.
• Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records.
• Demonstrated knowledge of principles, practices, procedures, and methods of evidence based academic advising strategies.
• Experience in student service orientation.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
• Evidence of effective communication skills.
• Experience in demonstrating sensitivity to needs of a diverse student population.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Frequently required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Evidence of effective communication.

ASU is an enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible Work Options:

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement:

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually.  MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy.  MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement.  MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU's charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$16351.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.