Edtech.com's Summary

Elsevier is hiring an Academic Success Manager. The role drives adoption, renewal, and growth of Elsevier Health products across a portfolio of academic institutions, combining knowledge of teaching and curriculum design with product expertise to show deans and faculty measurable teaching and learning value. The manager works with each institution from onboarding through renewal and expansion, from Chennai, India.

Highlights

Own the health of each institution account by spotting adoption risks early, using usage data to catch slow uptake, and opening renewal discussions at least six months in advance.
Prioritize the first 90 days after new business or a renewal, and keep an engagement and growth plan for each account that identifies upsell opportunities and additional departments and products, with a clear case for leadership approval.
Build trusted relationships with deans, programme leads, unit coordinators, and educators, and align faculty, library, IT, and leadership stakeholders around one practical plan.
Handle challenging conversations and escalations professionally, documenting facts, timelines, and next steps, and coordinate with internal teams to avoid duplicate customer meetings.
Deliver use-case-based training tied to each institution’s learning objectives and curriculum workflows, and build scalable onboarding resources such as digital rooms that reduce reliance on annual in-person sessions.
Bring a deep understanding of teaching practice, curriculum design, and accreditation processes, with the credibility to engage academics at every level and broad fluency across the product suite.
Use customer management tools for reporting, account insights, adoption metrics, and engagement tracking, and prepare for quarterly business reviews aligned with regional academic calendars.
Understand procurement processes, financial years, and budget release cycles well enough to support renewals and account growth.
Present with confidence, facilitate patiently, and simplify complex concepts for diverse audiences.
Flexible working hours, with a benefits package that includes health insurance for family members and parents, plus subsidised meals and transport in Chennai.

Academic Success Manager Full Description

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About our Team

Elsevier Health applies innovation and insights to support more informed decision-making across global health. We provide healthcare professionals with accessible, trusted, evidence-based information; equip medical and nursing students with effective learning tools and resources; and deliver insights that help clinicians improve patient outcomes. We also support more personalised, locally relevant healthcare experiences—all for the benefit of patients.

About the Role

The Academic Success Manager (ASM) drives adoption, retention and growth across a portfolio of academic institutions. The role brings together learning design and pedagogy, in-depth customer knowledge and product fluency to demonstrate value to stakeholders. Through proactive engagement, the ASM helps each institution achieve measurable teaching and learning value, from onboarding through renewal and expansion.

Responsibilities

Customer success & account growth

Own account health, anticipate challenges and address adoption risks well before renewal.
Prioritise engagement during the first 90 days of new business onboarding or following renewal, and begin renewal discussions at least six months in advance.
Maintain a clear engagement and growth plan for each account, identifying upsell opportunities, additional departments and relevant products, with a clear case for leadership approval.
Use usage data and pattern recognition to identify early warning signs and take action when adoption is slow.

Relationship management & stakeholder engagement

Build trusted relationships with deans, programme leads, unit coordinators and educators through both leadership-level and faculty-level engagement.
Align institutional stakeholders across faculty, library, IT and leadership around a coordinated, practical plan.
Collaborate with EPSMs and internal teams to avoid duplicate meetings and maintain clear objectives for academic stakeholders.
Manage challenging conversations and escalations professionally, clearly documenting facts, timelines and next steps.

Training, onboarding & facilitation

Deliver use-case-based training aligned with each institution’s learning objectives and curriculum workflows, rather than focusing solely on product features.
Help faculty understand how the products can simplify teaching and better prepare students.
Develop scalable onboarding resources, such as digital rooms, that provide on-demand training and reduce reliance on annual in-person sessions.

Requirements

Learning design & pedagogy: A deep understanding of teaching practice, curriculum design and accreditation processes, with the credibility to engage academics at all levels.
Customer knowledge: An understanding of each institution’s barriers, faculty workflows, constraints and academic pressures, and the ability to identify relevant stakeholders beyond library and IT teams.
Product knowledge: Broad fluency across the product suite, with the ability to translate features into teaching use cases and connect each session to a specific teaching or learning need.
CRM & data proficiency: Strong proficiency in customer management tools for reporting, account insights, adoption metrics and engagement tracking.
Commercial & contractual literacy: An understanding of procurement processes, financial years and budget release cycles to support renewals and growth.
Planning & execution: The ability to prepare for quarterly business reviews (QBRs), align engagement with regional academic calendars and institutional timelines, and ensure materials are ready in advance.
Communication: Confident presentation, patient facilitation and active listening skills, with the ability to simplify complex concepts for diverse audiences.

Work in a way that works for you

We promote a healthy work–life balance across the organisation. Through wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we support our people in meeting their immediate responsibilities and long-term goals.

Flexible working hours: Adjust your working hours to balance your responsibilities and work when you are most productive.

Working for you

We recognise that wellbeing and happiness contribute to a long and successful career. Our benefits include:

Comprehensive Health Insurance: Coverage for you, your immediate family and your parents.
Enhanced Health Insurance Options: Access to competitive rates negotiated by the company.
Group Life Insurance: Financial protection for your loved ones.
Group Accident Insurance: Additional protection for accidental death and permanent disablement.
Flexible Working Arrangement: Support for a healthy work–life balance.
Employee Assistance Program: Support for personal and work-related challenges.
Medical Screening: Support for your health and wellbeing.
Modern Family Benefits: Maternity, paternity and adoption support.
Long-Service Awards: Recognition of dedication and commitment.
New Baby Gift: Recognition of the arrival of a new child.
Subsidised Meals in Chennai: Meals available at discounted rates.
Paid Time Off: Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave and Gazetted Public Holidays.
Complimentary Transport in Chennai: Home-to-office and return transport.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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