IXL Learning, a leading edtech company with products used by 15 million students worldwide, is seeking an Account Manager to join our growing Customer Success team in Raleigh, NC.

The ideal Account Manager will have a passion for K-12 education, account management and customer success. In this role you will be developing relationships with educational administrators across the US to ensure customer satisfaction throughout the customer life-cycle. You will be responsible for the subscription renewal, upsell, customer retention and engagement activities in assigned territory.

This person must be proactive, well organized and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.

This is a full-time position with a hybrid schedule in our Raleigh, NC office.

WHAT YOU'LL BE DOING

Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory
Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
Develop a deep understanding of IXL’s products and what sets us apart from competing programs
Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
Effectively communicate new product enhancements and benefits to existing customers virtually
Develop and manage targeted campaigns to upsell and expand within existing accounts
Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
Accurately track all customer related activities, communication and opportunity tracking in CRM
Gather customer feedback to help improve and enhance product offerings

WHAT WE'RE LOOKING FOR

BA/BS Degree
1-2 years experience in Account Management/Customer Success, Renewal Sales or Inside Sales
Classroom experience and/or a related educational field preferred
Exceptional phone skills
Comfortable with technology and passionate about bringing technology into the classroom
Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
Strong written and oral communication skills
Detail-oriented and exceptionally organized
Exceptional critical thinking, research and problem-solving skills
Experienced with Microsoft Word and Excel
Proven ability to work effectively across teams

ABOUT IXL LEARNING

IXL Learning is the country's largest edtech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

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