Cengage Group
Account Manager - Milady
🇺🇸 Remote - US
🕑 Full-Time
💰 $21 - $28 per Hour
💻 Customer Success
🗓️ September 4th, 2025
Edtech.com's Summary
Cengage is hiring an Account Manager to manage and grow high school K12/CTE accounts using Milady's curriculum and digital platforms. The role involves consultative sales, strategic account management, and driving digital adoption to meet revenue goals while delivering exceptional customer service.
Highlights
- Grow revenue by identifying upsell and cross-sell opportunities within assigned accounts.
- Convert competitive school programs to Milady curriculum and digital offerings using solution selling strategies.
- Serve as the primary contact, ensuring customer satisfaction, adoption, and retention in assigned high school accounts.
- Build relationships with instructors, administrators, and CTE decision-makers to understand their goals and challenges.
- Guide customers through onboarding, implementation, and ongoing success of Milady’s digital platform.
- Maintain accurate activity and opportunity records using Salesforce CRM.
- Required skills include sales experience, strong communication and relationship-building, proficiency in Microsoft Office and Salesforce, and digital tool literacy.
- Minimum qualifications: 3+ years in account management, customer success, or consultative sales; some college coursework completed; ability to travel occasionally (~10%).
- Preferred qualifications include an Associate’s Degree, experience in the Beauty & Wellness industry or selling into High School/CTE programs, and understanding of education funding cycles.
- Compensation range: $21.00 - $28.00 USD hourly plus incentive compensation; part of Cengage Group with comprehensive total rewards package.
Account Manager - Milady Full Description
Account Manager - Milady (Remote)
Texas, USA
Full time
At Milady, we’re transforming beauty and wellness education through digital innovation and industry-leading support. As an Inside Account Manager for the K12/CTE segment, you'll be the primary partner for your assigned high school accounts—helping them succeed with Milady curriculum and digital platforms.
This role blends consultative sales, strategic account management, and proactive customer success to retain and grow our relationships in the high school space. Your core focus will be to deliver exceptional service, drive digital adoption, and meet revenue goals through partnership and value delivery.
What You’ll Do
Sales & Revenue Growth
- Grow revenue within existing accounts by identifying upsell and cross-sell opportunities aligned to customer needs.
- Identify and convert competitive school programs to Milady curriculum and digital offerings.
- Leverage solution selling strategies to meet assigned sales goals and territory growth plans.
Customer Success & Account Growth
- Serve as the primary point of contact for assigned accounts—ensuring customer satisfaction, adoption, and retention.
- Build long-term relationships with instructors, administrators, and CTE decision-makers by understanding their goals and challenges.
- Proactively guide customers through the onboarding, implementation, and ongoing success journey of Milady digital platform.
- · Monitor customer health, identify risk, and address obstacles to ensure renewal and growth.
- Partner closely with the Implementation & Training team to ensure smooth transitions and outcomes for digital customers.
Operational Excellence
- Maintain accurate records in Salesforce, tracking activities, opportunities, and customer interactions.
- Prepare regular reports on territory performance, key account insights, and sales activities.'
- Represent Milady at industry events, trade shows, or virtual meetings to strengthen relationships and promote solutions.
What You’ll Bring
Required
- Sales experience is a must for this role.
- 3+ years of experience in account management, customer success, or consultative sales with a track record of meeting or exceeding goals.
- Strong relationship builder with excellent communication, listening, and problem-solving skills.
- Comfortable with digital tools and platforms; ability to educate customers on online learning solutions.
- Highly organized, self-motivated, and able to manage multiple accounts and priorities.
- Proficiency in Microsoft Office (Excel, Outlook) and CRM systems (Salesforce preferred).
- Some college coursework completed.
- Ability to travel occasionally (~10%) to key events or customer locations.
Preferred
- Associate’s Degree or higher.
- Experience in the Beauty & Wellness industry or selling into High School/CTE programs.
- Understanding of education funding cycles.
Milady, a Cengage Group Company, is the leading provider of beauty and wellness learning solutions for schools worldwide. We have been influencing the beauty education industry ever since our founder started his own one-man barbering supply business nearly a century ago. Today, we are proud to redefine the standards of being a professional and explore the endless possibilities of beauty's impact on individuals, communities, and the world. Join Milady and be part of a team that is transforming the education industry. To learn more about Milady and our vision, visit milady.com/about.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$21.00 - $28.00 USD
