George Mason University
Account Specialist
🇺🇸 Hybrid - Fairfax, VA
🕑 Full-Time
💰 $54K
💻 Customer Support
🗓️ November 21st, 2025
Edtech.com's Summary
- Provide customer service by responding to account inquiries, adjustments, exemptions, waivers, refunds, and financial aid disbursements.
- Process incoming correspondence, forms, payments, and checks, including tuition exceptions and refund requests.
- Review and process financial control reports and maintain account accuracy.
- Communicate university financial policies to students, parents, staff, and agencies effectively.
- Assist with collections on at-risk accounts and counsel students on resolving past due accounts.
- Use Salesforce to manage customer service cases and handle incoming calls and walk-in clients.
- Required qualifications include 2-3 years of business office experience, strong communication skills, organizational ability, and attention to detail.
- Preferred qualification is an associate's degree in a related field.
- Salary starts at $54,000, commensurate with education and experience.
- Position is full-time, classified staff within the Fiscal Services department.
Account Specialist Full Description
About the Position:The Account Specialist provides customer service and responds courteously, quickly and accurately to client's inquiries and requests for information, adjustments, exemptions, waivers, refunds and financial aid disbursements.
Responsibilities:Form intake and processingAssists with processing incoming correspondence, forms and reports - to include but not limited to: REA, Stop Payments, Tuition Exception, Refund Requests, Exemptions, Adjustments; andAssists with daily mail including payments, return mail, and return/reissued checks. Report review and processingCompletes daily review of controls reports, such as Application of Payments, Refund Receivable FA Returns, XX address report; andPerforms periodic review of other required areas, such as Title IV Stale Checks, Credit Balance Report, Unclaimed Property. Customer ServiceResponsible for providing complete customer service related to account inquiries, including responding to Salesforce cases, answering incoming calls and assisting walk-ins;Communicates the financial policies and procedures of the university to students, parents, agencies, and all George Mason staff; andMakes recommendations for resolution of problems within given guidelines. Cross training and other dutiesAssists other Student Accounts Office staff with account maintenance, collections and other tasks as assigned;Performs collection efforts via telephone and email focusing on “at risk” accounts prior to the start of the formal collection process;Assists students with past due accounts, and counsels them on steps to resolve past due accounts; andDisplays initiative and seeks additional responsibility and training opportunities.
Required Qualifications:
Demonstrated experience in a customer service environment;2-3 years of experience in a business office setting, processing a large volume of transactions;Demonstrated ability to analyze accounts;Excellent written and verbal communication abilities;Proven organizational abilities to manage multiple tasks simultaneously;Demonstrated ability to enter large amounts of data into computer systems accurately and timely; andDemonstrated attention to detail.
Preferred Qualifications:Associate’s degree in related field
Instructions to Applicants: For full consideration, applicants must apply for Account Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Resume for review.
Posting Open Date: November 20, 2025
For Full Consideration, Apply by: December 8, 2025
Open Until Filled: Yes
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