Edtech.com's Summary

Curriculum Associates India Private Limited is hiring a Customer Service Entry Specialist. The role involves verifying and auditing customer purchase orders, assisting sales representatives and customers with order placement, and entering print, digital, and online service orders. The specialist collaborates with cross-functional teams to resolve issues, manage complex orders, and contribute to continuous process improvements.

Highlights

Verify and audit customer Purchase Orders and enter various types of orders (print, digital, online).
Assist sales reps and customers with order placement and manage large, complex, multi-location orders.
Collaborate with Sales Operations, Fulfillment Operations, and Accounting to complete order processing.
Identify and resolve issues by working with multiple internal groups and inform management of trends for process improvements.
Provide order entry support to multiple teams and manage special one-off orders or projects.
Strong communication skills for professional correspondence via email and phone.
Expertise in organizing, time management, prioritization, and working independently with initiative.
Proficiency required in Microsoft Office, Rootstock, SalesForce, Softeon or similar order management systems, and basic to intermediate Excel skills.
Experience in customer service, order processing, and knowledge of warehouse and shipping best practices essential.
Candidates must be prepared to work the US shift.

Customer Service Entry Specialist Full Description

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K-8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Job Description

Essential duties/responsibilities:

Verify and audit Purchase Orders from customers

Assist sales reps and customers on all aspects of support for order placement

Enter print, digital, and on-line service orders

Work with team members to enter large, complex, multiple location orders

Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders

Identify issues and collaborate with multiple groups to bring issues to resolution

Raise awareness to management of trends noticed, to drive process and policy improvement, or to resolve technical issues if necessary. Contribute your expertise and experience to these opportunities for continuous improvement.

Active listening skills

Provide order entry assistance to additional CA teams as needed

Manage special one-off orders/projects as needed

Required Job Skills and Abilities:

You are a clear and efficient communicator, handling all correspondence with professionalism and grace through email and phone.

You are adept at communicating and coordinating with colleagues in departments outside of Customer Service and the Warehouse, including Deal Operations and Sales.

You are an expert organizer, with strong time management and prioritization skills.

You are able to work independently and take initiative.

Required Education and Experience:

Experience providing high-quality customer service, including the processing of orders.

Experience with customer service best practices and processes.

Strong sense of urgency in answering customer inquiries, complaints and other requests

PC proficient, Microsoft Office skills required

Experience with standard warehouse and shipping best practices and processes.

Experience with Rootstock, SalesForce, and Softeon or other similar business systems used for order management are required to fully meet the responsibilities of the role

Experience in basic proficiency and knowledge of Excl is needed, growth towards intermediate proficiency is encouraged.

Candidates should be ready to work in the US shift.

Original Job Description

Job Description

Essential duties/responsibilities:

Verify and audit Purchase Orders from customers

Assist sales reps and customers on all aspects of support for order placement

Enter print, digital, and on-line service orders

Work with team members to enter large, complex, multiple location orders

Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders

Identify issues and collaborate with multiple groups to bring issues to resolution

Active listening skills

Provide order entry assistance to additional CA teams as needed

Manage special one-off orders/projects as needed

Required Job Skills and Abilities:

You are a clear and efficient communicator, handling all correspondence with professionalism and grace through email and phone.

You are adept at communicating and coordinating with colleagues in departments outside of Customer Service and the Warehouse, including Deal Operations and Sales.

You are an expert organizer, with strong time management and prioritization skills.

You are able to work independently and take initiative.

Required Education and Experience:

Experience providing high-quality customer service, including the processing of orders.

Experience with customer service best practices and processes.

Strong sense of urgency in answering customer inquiries, complaints and other requests

PC proficient, Microsoft Office skills required

Experience with standard warehouse and shipping best practices and processes.

Experience with Rootstock, SalesForce, and Softeon or other similar business systems used for order management are required to fully meet the responsibilities of the role

Experience in basic proficiency and knowledge of Excl is needed, growth towards intermediate proficiency is encouraged.

Candidates should be ready to work in the US shift.

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Customer Service Entry Specialist

Edtech.com's Summary

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