Pennsylvania State University
Administrative and Program Support Specialist – Cumberland County/Penn State Extension
🇺🇸 Hybrid - Cumberland County, PA
🕑 Full-Time
💰 $35K - $51K
💻 Other
🗓️ October 21st, 2025
CRM
Salesforce
Edtech.com's Summary
The Pennsylvania State University is hiring an Administrative and Program Support Specialist for Cumberland County Penn State Extension. The role manages office operations, financial accounts, program support, and communications while supporting initiatives like the 4-H and Master Gardener programs. The specialist maintains CRM databases, coordinates scheduling, manages volunteer tracking, and assists with event planning and social media communications.
Highlights
- Manage financial accounts following Penn State accounting procedures including budgeting, expenditures, and reconciliation.
- Serve as purchasing agent for office supplies and maintain office equipment.
- Act as liaison for internal and external contacts, providing customer service and general office support.
- Coordinate scheduling for staff, educators, and meetings; manage calendars and appointments.
- Support program promotion by assisting with flyers, brochures, media releases, and publications.
- Maintain and update CRM databases, especially Salesforce; assist with communication and volunteer management.
- Track volunteer clearances and hours using Connect (Master Gardener) and Zsuites (4-H).
- Assist in planning and setup of workshops, classes, and special events; handle meeting space logistics and security.
- Support social media and website communications via Facebook, PLONE, and Twitter; draft and distribute press releases.
- Required qualifications include proven administrative experience, strong organizational and communication skills, and CRM experience; proficiency in social media and basic graphic design tools preferred.
- Salary range: $34,800 to $50,500 with comprehensive benefits including medical, dental, vision, retirement plans, paid time off, and a 75% tuition discount for employees and eligible family members.
- Employment requires successful background checks and U.S. work authorization.
Administrative and Program Support Specialist – Cumberland County/Penn State Extension Full Description
APPLICATION INSTRUCTIONS:
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. This position is funded for 12 months; continuation past 12 months will be based on university need, performance, and/or availability of funding.
POSITION SPECIFICS
Penn State Extension is seeking a detail-oriented and proactive Administrative and Program Support Specialist to provide comprehensive office management, financial oversight, and program support. This role ensures smooth daily operations and supports key initiatives including the 4-H and Master Gardener programs.
Key Responsibilities
- Manage financial accounts in compliance with Penn State accounting procedures, including budget monitoring, expenditure processing, receipting, bank deposits, and reconciliation.
- Serve as purchasing agent for office supplies and publications; maintain office equipment.
- Act as primary liaison for internal and external contacts; provide front-line customer service and general office support.
- Coordinate scheduling for staff, educators, and departmental meetings; manage calendars and appointments.
- Support program promotion by assisting educators with flyers, brochures, media releases, and publication management.
- Maintain and update CRM databases (Salesforce); assist with communications and volunteer management.
- Track volunteer clearances and hours; must have experience with Connect (Master Gardener) and Zsuites (4-H).
- Assist with planning and setup of workshops, classes, and special events; manage meeting space logistics and security requirements.
- Support social media and website communications (Facebook, PLONE, Twitter); draft and distribute press releases for Extension programs.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSGeneral Equivalency Diploma (GED) or High School (HS)No prior relevant work experience required; previous relevant work experience accepted in lieu of
education.Required Certifications:None
Qualifications
Required:
- Proven administrative experience, preferably in an educational or nonprofit setting.
- Strong organizational, communication, and customer service skills.
- Experience with CRM platforms, especially Salesforce.
Preferred:
- Proficiency in social media and basic graphic design tools is desirable.
- Familiarity with Penn State systems and procedures is a plus.
BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS The salary range for this position, including all possible grades, is $34,800.00 - $50,500.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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