Western Carolina University
Administrative Support Specialist - #005048
🇺🇸 Cullowhee, NC
🕑 Full-Time
💰 $39K - $41K
💻 Other
🗓️ November 21st, 2025
Edtech.com's Summary
Western Carolina University is hiring an Administrative Support Specialist to work within the Registrar's Office Records and Registration team. The role involves processing student program and personal information adjustments, managing enrollment reporting, assisting with records management, handling transcript requests, and responding to inquiries while supporting office functions and advocating for students.
Highlights
- Process requests for program adjustments, advisor changes, credit hour overloads, address, and name changes.
- Manage state residency status and communicate updates to students.
- Submit enrollment reports to the National Student Clearinghouse and resolve related errors.
- Assist with processing, imaging forms, records management, and oversee outgoing transcripts.
- Respond to general inquiries via phone and walk-ins as part of the registrar office’s phone queue.
- Maintain detailed documentation and improve existing processes within the Registrar Office.
- Require excellent verbal and written communication, organizational skills, and teamwork ability.
- Must be eligible to work in the U.S. without sponsorship and have prior experience managing records.
- Minimum qualifications include a high school diploma (or equivalent) and one year of related office experience.
- Salary range is $38,500 - $41,450 annually with a permanent full-time position requiring 40 hours per week.
Administrative Support Specialist - #005048 Full Description
Administrative Support Specialist - #005048
Please see Special Instructions for more details.
Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information). For more information, please contact Sharon Painter at painters@wcu.edu or 828-227-7216.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
Applicants must upload a DD-214 if claiming Veteran’s Preference.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
Applicants must upload a DD-214 if claiming Veteran’s Preference.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
Posting Details
Posting Information
Posting Number | SHRA1601P
Quick Link for Internal Postings | https://jobs.wcu.edu/postings/32329
Classification Title | Administrative Support Specialist
Competency Level | Journey
Working Title | Administrative Support Specialist - #005048
Department | Registrar
About WCU | Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including:
• 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
• 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Position Summary | The primary location of this position is the main Cullowhee, NC campus. This is not a remote work position.
This position is part of the Records and Registration team within the Registrar’s Office. Its primary duties are: Processing requests for program adjustments, advisor changes, credit hour overloads, address and name changes Managing state residency and communicating to students Submitting enrollment reports to the National Student Clearinghouse, and resolving errors Assisting the Records and Registration team with processing and imaging forms, records management, monitoring the email inbox, overseeing outgoing transcripts, and other tasks as needed Being part of the registrar office’s phone queue and responding to general inquiries via phone calls and walk-ins Performing other duties as assigned
The successful candidate will be someone who pays particularly close attention to detail; can manage their own processes, update documentation, and find ways to ways to improve processes; takes the initiative in learning more about Registrar Office functions and how their responsibilities fit within the mission of the office and WCU; enjoys working as part of a team and being a behind-the-scenes support person; communicates clearly and kindly both orally and in writing; and can advocate for students and other stakeholders to make processes increasingly service-focused.
Knowledge, Skills, & Abilities Required for this Position
• Eligible to work in the United States without sponsorship
• Excellent verbal and written communication skills
• Ability to work well as a member of a team and interact well with others
• Demonstrated initiative to resolve problems and respond to requests
• Strong organizational skills and keen attention to detail
• Prior experience managing records
Minimum Qualifications
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Anticipated Hiring Range | $38,500 - $41,450
Position Type | Permanent Full-Time
Number of Hours per Week | 40
Number of Months per Year | 12
Salary Band Range | $34,602 - $58,870
Salary Grade | For administrative purposes during the implementation of Career Banding this journey level posiiton is considered a Salary Grade 61.
Quick Link for Internal Postings | https://jobs.wcu.edu/postings/32329
Classification Title | Administrative Support Specialist
Competency Level | Journey
Working Title | Administrative Support Specialist - #005048
Department | Registrar
About WCU | Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including:
• 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
• 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Position Summary | The primary location of this position is the main Cullowhee, NC campus. This is not a remote work position.
This position is part of the Records and Registration team within the Registrar’s Office. Its primary duties are: Processing requests for program adjustments, advisor changes, credit hour overloads, address and name changes Managing state residency and communicating to students Submitting enrollment reports to the National Student Clearinghouse, and resolving errors Assisting the Records and Registration team with processing and imaging forms, records management, monitoring the email inbox, overseeing outgoing transcripts, and other tasks as needed Being part of the registrar office’s phone queue and responding to general inquiries via phone calls and walk-ins Performing other duties as assigned
The successful candidate will be someone who pays particularly close attention to detail; can manage their own processes, update documentation, and find ways to ways to improve processes; takes the initiative in learning more about Registrar Office functions and how their responsibilities fit within the mission of the office and WCU; enjoys working as part of a team and being a behind-the-scenes support person; communicates clearly and kindly both orally and in writing; and can advocate for students and other stakeholders to make processes increasingly service-focused.
Knowledge, Skills, & Abilities Required for this Position
• Eligible to work in the United States without sponsorship
• Excellent verbal and written communication skills
• Ability to work well as a member of a team and interact well with others
• Demonstrated initiative to resolve problems and respond to requests
• Strong organizational skills and keen attention to detail
• Prior experience managing records
Minimum Qualifications
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Anticipated Hiring Range | $38,500 - $41,450
Position Type | Permanent Full-Time
Number of Hours per Week | 40
Number of Months per Year | 12
Salary Band Range | $34,602 - $58,870
Salary Grade | For administrative purposes during the implementation of Career Banding this journey level posiiton is considered a Salary Grade 61.
Posting Text
Open Date | 11/19/2025
Close Date | 11/30/2025
Open Until Filled | No
Special Instructions to Applicants | Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information). For more information, please contact Sharon Painter at painters@wcu.edu or 828-227-7216.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
Applicants must upload a DD-214 if claiming Veteran’s Preference.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
Background/E-Verify | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification | All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE | Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety | The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
Close Date | 11/30/2025
Open Until Filled | No
Special Instructions to Applicants | Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information). For more information, please contact Sharon Painter at painters@wcu.edu or 828-227-7216.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
Applicants must upload a DD-214 if claiming Veteran’s Preference.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
Background/E-Verify | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification | All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE | Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety | The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
Applicant Documents
Required Documents
- Cover Letter/Letter of Application
- Resume
- List of references
Optional Documents
- DD-214
- NGB 23A (RPAS)
- DD256 or NGB22
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- HigherEdJobs.com
- Inside Higher Ed
- HERC - Higher Education Recruitment Consortium
- Website - Jobs.wcu.edu
- Indeed.com
- Personal Referral
- Agency Referral
- Other
- * Do you require sponsorship?
- Yes
- No
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