Edtech.com's Summary

SCAD Savannah is hiring an Admission Assistant. The role involves managing incoming telephone calls and emails, providing excellent customer service, assisting with mailing admission-related materials, and supporting various administrative and department-wide tasks to enhance communication and operations within the university's admissions department.

Highlights

Answer telephone calls for the entire university and direct callers appropriately.
Manage the admission department email account and respond promptly.
Assist with mailing acceptance notifications, scholarship letters, and deposit-paid packets.
Process and redirect incoming and return mail, update CRM database with address corrections.
Provide administrative support for special initiatives and events including SCAD Days.
Track phone data, outgoing and returned mail, and maintain related records and trends.
Must have strong communication, customer service, computer, and organizational skills.
High school diploma or GED required; associate’s degree preferred.
Workweek primarily Monday through Friday with possible weekend and evening shifts.
Less than 10% travel required.

Admission Assistant Full Description

As an admission assistant, you will answer telephone calls for the entire university and direct callers to the appropriate staff at all university locations. You will greet all guests and visitors and connect them with the appropriate staff. You will maintain up-to-date institutional and departmental knowledge to assess and respond to general inquiries about SCAD. Among other duties, you will manage the admission email account with rapid response times, forward emails to the appropriate staff members within 24 hours of receipt, and maintain a low email volume. Daily responsibilities include assisting with mailing all outgoing acceptance notifications, scholarship letters, and deposit-paid packets. Additionally, you will collaborate with admission leaders to manage inventory and order supplies for the above-mentioned mail.

In this position, you will assist across functional teams to review and sort incoming mail for all locations. You will then redirect mail to the appropriate department and staff. Similarly, you will process return mail from the distribution center and report incorrect address information in the CRM database for recordkeeping. Among other duties, you will index all acceptance and scholarship letters generated by the mail and coding team, provide administrative support for special initiatives, and track incoming phone data, outgoing mailings, indexed mail, returned mail, and trends on an ongoing basis. You will also participate in scheduled activities for SCAD Days, special events, and evening and weekend work as requested.

Additional duties may be assigned to ensure the department's success and to advance the university’s mission. The Savannah College of Art and Design exists to prepare talented students for professional careers, emphasizing learning through individual attention in a positive university environment.

The ideal candidate demonstrates strong communication and customer service skills. They can provide administrative support through superior computer and organizational skills.

Minimum qualifications:
• High school diploma or a GED

Preferred qualifications:
• Associate’s degree

Travel required:
• Less than 10%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Original Job Description

The ideal candidate demonstrates strong communication and customer service skills. They can provide administrative support through superior computer and organizational skills.

Minimum qualifications:
• High school diploma or a GED

Preferred qualifications:
• Associate’s degree

Travel required:
• Less than 10%

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Admission Assistant

Edtech.com's Summary

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