Edtech.com's Summary

Savannah College of Art and Design is hiring an Admission Concierge Guide. The role supports the university’s in-person and virtual recruitment of prospective students, including LivePerson chat shifts, virtual information sessions, and coverage for summer programs and other admission events. The guide also meets visiting students and leads university tours while building relationships with teachers, counselors, parents, and alumni.

Highlights

Identify and recruit high-quality students for all SCAD locations and market segments.
Build networking opportunities with teachers, counselors, students, parents, and alumni through prospect outreach and individualized attention.
Follow up promptly with prospective students to answer questions about the university and the admission process.
Use the university’s web chat tool to extend outreach across all SCAD locations and cover LivePerson shifts for the virtual recruitment team.
Meet with visiting prospective students, lead university tours, attend all SCAD Days, and take part in special events as needed.
Partner with admission advisers on recruitment activities and give leadership regular feedback and ideas.
Travel occasionally, about 10 to 20 percent of the time, to represent the university at school events and information sessions.
Bachelor’s degree and advanced communication and customer service skills.
Full-time staff position with a Tuesday through Saturday schedule, with evening or weekend assignments possible.

Admission Concierge Guide Full Description

As an admission concierge guide, you will play a vital role in both in-person and virtual recruitment efforts, such as LivePerson shifts and virtual information sessions. You’ll also provide coverage for summer programs and other admission events.

To support the admission team, you’ll:

Identify and recruit high-quality students for all locations and market segments
Build and create networking opportunities with teachers, counselors, students, parents, and alumni through prospect outreach and individualized attention
Maintain prompt follow-up communication with prospective students to provide information and answer questions about the university and the admission process
Use the university's web chat tool to maximize outreach across all SCAD locations and support the virtual recruitment team with Liveperson shift coverage
Ensure the highest proportion of right-fit students complete their applications and fully understand the opportunities at SCAD

As a concierge guide, you’ll:

Meet with prospective visiting students, lead university tours, attend all SCAD Days, and participate in special events as needed
Actively participate in admission training sessions and stay current with university policies, events, accolades, and programs of study
Develop a strong partnership with admission advisers to involve them in recruitment activities and regularly provide leadership with feedback and ideas
Occasionally travel to represent the university to prospective students at school-specific events, information sessions, and similar events
Maintain flexibility throughout the recruitment year to support institutional and personal growth

Candidates should have:

Advanced communication and customer service skills

Minimum qualifications:

Bachelor’s degree
Ability to work Tues.–Sat.
Ability to travel as needed

Travel required:

10–20%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Equal employment opportunity disclosure

SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

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Admission Concierge Guide

Edtech.com's Summary

Admission Concierge Guide Full Description

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