Edtech.com's Summary

Concorde Career Colleges is hiring an Admissions Support Representative to support recruiting and enrollment of prospective students across all of its campuses. This remote role works virtually with campus admissions teams and reports to the Director of Admissions Support. It suits an experienced admissions or consultative sales professional who is comfortable with phone, text, and email outreach.

Highlights

Determines the acceptability of applicants against the school's admissions criteria and provides accurate program information from the school catalog.
Conducts virtual interviews with prospective students following the school's admissions guidelines.
Runs phone, text, and email outreach to schedule appointments, follow up on no-shows, and keep prospective students engaged.
Records recruitment activity, appointments, and detailed notes in the CRM and works with vendor resources to engage and re-engage prospects.
Partners with campus admissions departments to support recruitment and meets or exceeds goals for appointments, interviews, and student referrals.
Follows federal financial aid policies relating to admissions and submits required admissions documents on time.
Requires a high school diploma or GED and at least five years of experience in admissions, enrollment, consultative sales, relationship management, or customer service; a bachelor's degree in business, finance, or marketing is preferred.
Remote position supporting all Concorde campuses, listed under the Overland Park, Missouri location.

Admissions Support Representative Full Description

Overview:

The Admissions Support Representative provides remote support for the recruiting and enrollment of qualified students across all campuses. This role reports to the Director of Admissions Support and works closely with campus teams to assist the Admissions department in achieving its goals. Responsibilities:

Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog
Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times
Conduct virtual prospective student interviews in accordance with the outline in the “Admissions Exceptional Trust Manual” or as directed by the Director of Admissions Support and/or Enrollment Enablement Manager
Effectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments, and facilitate the highest level of customer service
Effectively manages student recruitment activity through scheduled appointments, timely updates, and detailed notes in CRM
Perform sufficient phone, text, and email outreach to schedule appointments, follow up on appointment no-shows, and maintain consistent communication for a quality student experience
Must consistently meet or exceed the criteria set forth by the Enrollment Enablement Manger and/or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals
Adhere to all Federal financial aid policies relating to admissions activities
Accurately prepare, complete, and submit all required admissions documents and records in a timely manner where appropriate
Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities
Be able to direct any student or prospective student to the school catalog on the Concorde website
Follow only prescribed enrollment procedures authorized by the school
Other duties as assigned

Qualifications:

- HS Diploma or GED (required)
- Bachelor’s degree in business, finance, marketing or related field (preferred)
- Minimum of five (5) years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or another related field (required)
- Direct experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process (preferred)
Skills:
- Demonstrate basic understanding of core job functions and tools
- Follow instructions and established procedures with supervision
- Participate in team discussions and training sessions
- Ask clarifying questions to build understanding
- Show openness to feedback and learning
- Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
- Maintain focus on assigned tasks and meets basic deadlines
- Demonstrate curiosity and willingness to develop new skills
- Follow structured guidance to complete assigned work
- Builds strong customer relationships and delivers customer-centric solutions
- Achieves results consistently, even in tough circumstances
- Develops and delivers multi-mode communications tailored to diverse audience needs
- Seeks new growth opportunities and challenges through formal and informal development channels
Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- Ability to gain, understand and apply information and data as it relates essential functions of the position
- Ability to foster long-term relationships with stakeholders
- Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
- This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
- No travel required

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Admissions Support Representative

Edtech.com's Summary

Admissions Support Representative Full Description

Admissions Representative - CCC

Admissions Advisor

Admissions Advisor

Admissions Advisor

Director of Admissions