Edtech.com's Summary

Concorde Career Colleges is hiring an Admissions Support Representative who provides remote support for recruiting and enrolling students across all Concorde campuses. The role conducts virtual prospective-student interviews, schedules campus appointments through vendor and CRM tools, and performs high-volume phone, text, and email outreach to keep applicants engaged through enrollment. The representative reports to the Director of Admissions Support and is expected to meet enrollment-support activity targets while adhering to federal financial aid and enrollment policies.

Highlights

Determine applicant acceptability against school admissions criteria outlined in the campus catalog.
Interview prospective students virtually following the Admissions Exceptional Trust Manual.
Coordinate campus appointments and re-engagement outreach using vendor scheduling resources.
Log recruitment activity, updates, and detailed notes in the CRM system.
Perform high-volume phone, text, and email outreach to schedule and follow up on appointments.
Comply with federal financial aid policies governing admissions activity.
Partner with campus admissions departments to support recruitment goals.
Work occasional Saturdays (one to two per month) in this fully remote position.
Hold a high school diploma or GED (bachelor's preferred) and at least five years of admissions experience, earning $22.50 to $33 per hour.

Admissions Support Representative Full Description

Overview:

The Admissions Support Representative provides remote support for the recruiting and enrollment of qualified students across all campuses. This role reports to the Director of Admissions Support and works closely with campus teams to assist the Admissions department in achieving its goals.

Pay Range: $22.50-33

Location: Remote

What We Offer:

Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

Responsibilities:

Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog
Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times
Conduct virtual prospective student interviews in accordance with the outline in the “Admissions Exceptional Trust Manual” or as directed by the Director of Admissions Support and/or Enrollment Enablement Manager
Effectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments, and facilitate the highest level of customer service
Effectively manages student recruitment activity through scheduled appointments, timely updates, and detailed notes in CRM
Perform sufficient phone, text, and email outreach to schedule appointments, follow up on appointment no-shows, and maintain consistent communication for a quality student experience
Must consistently meet or exceed the criteria set forth by the Enrollment Enablement Manger and/or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals
Adhere to all Federal financial aid policies relating to admissions activities
Accurately prepare, complete, and submit all required admissions documents and records in a timely manner where appropriate
Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities
Be able to direct any student or prospective student to the school catalog on the Concorde website
Follow only prescribed enrollment procedures authorized by the school
Other duties as assigned

Qualifications:

HS Diploma or GED (required)
Bachelor’s degree in business, finance, marketing or related field (preferred)
Minimum of five (5) years of experience as an admissions representative (required)
Experience with outside sales, customer service, and quality assurance (preferred)
Some Saturday work required (1-2x a month)
Strong customer service and organizational skill
Strong organizational and time management skills
Excellent interpersonal communication skills, both verbal and written
Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
No travel required

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Admissions Support Representative

Edtech.com's Summary

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