Edtech.com's Summary

Pearson is hiring an Advanced Associate, Cloud Services Engineer for its Atlassian Administration & Engineering team in Chennai, India. On a hybrid schedule, the engineer joins a team of seven that runs a global Atlassian Cloud platform of Jira, Confluence, Jira Product Discovery, and Jira Service Management, used by about 10,000 to 12,000 people. Day to day, the work centers on cleaning up legacy customizations left behind by a fast migration and on automating administration.

Highlights

Take ownership of administration across Jira, Confluence, Jira Product Discovery, and Jira Service Management, including permissions, schemes, workflows, custom fields, and space and project configuration.
Design and maintain automated onboarding, offboarding, group management, and license management with identity providers and SCIM provisioning, plus repeatable processes to create, standardize, and archive projects and spaces at scale.
Audit the environment for redundant custom fields, workflows, schemes, and app dependencies, then propose and carry out plans to remove or consolidate them, using automation wherever possible.
Build Atlassian Automation rules and API-driven automation, treating platform changes as production code that is peer-reviewed, tested, and released through a pipeline.
Capture service metrics through the Atlassian APIs and build dashboards showing how the service is used and performing, and help define standards, naming conventions, and configuration guidelines.
Contribute to instance consolidation work including planning, data validation, and post-migration cleanup, and resolve complex platform escalations while mentoring less experienced teammates.
Requires two or more years of hands-on Jira or Confluence administration, preferably in Atlassian Cloud, Atlassian Automation experience, scripting in Python or PowerShell against REST APIs, and Git and CI/CD practices.
Needs daily use of AI-assisted development tools such as GitHub Copilot, Cursor, or Claude, and a bachelor's degree in computer science, IT, or a related field or equivalent experience; Atlassian certifications, AWS, and Okta or Entra ID experience are nice to have.

Advanced Associate, Cloud Services Engineer Full Description

Advanced Associate, Cloud Service Engineer

Location: Chennai, India (Hybrid)

Team: Atlassian Administration & Engineering

Experience: 2+ years in Atlassian administration or a related platform engineering role

About the Role

We're looking for an Atlassian engineer with a few years of experience to join our Atlassian Administration & Engineering team. You'll work with a team of seven engineers who support a global Atlassian Cloud platform used by about 10,000-12,000 people around the world, across Jira, Confluence, Jira Product Discovery (JPD), and Jira Service Management (JSM).

We recently finished a large migration to Atlassian Cloud, and we're still bringing separate product instances together into one environment. The migration moved fast and left technical debt behind, so we're now focused on cleanup: removing legacy customizations and making the platform match Atlassian Cloud best practices. You'll own parts of that work yourself. That means spotting problems, proposing fixes, and building automation that keeps the platform clean and scalable.

What You'll Do

Platform administration: Take ownership of administration across Jira, Confluence, JPD, and JSM, including permissions, schemes, workflows, custom fields, and space and project configuration.
User lifecycle automation: Design and maintain automated onboarding and offboarding, group management, and license management, working with identity providers and SCIM provisioning.
Space and project lifecycle: Build repeatable, automated processes to create, standardize, and archive projects and spaces at scale.
Reduce legacy customizations: Audit the environment for redundant custom fields, workflows, schemes, and app dependencies. Then propose and carry out plans to remove or consolidate them, using automation wherever possible.
Automation engineering: Build and maintain Atlassian Automation rules for routine and bulk administrative work. Where built-in features fall short, design robust API-driven automation.
Engineering practices: Treat platform automation as production code. Changes are peer-reviewed, tested, and released through a pipeline, not run ad hoc.
AI-assisted engineering: Make AI part of your everyday workflow, from drafting scripts and analyzing configurations to writing documentation, so you deliver more without lowering the quality bar.
Service metrics and observability: Capture service metrics through the Atlassian APIs, store them outside the platform, and build dashboards that show how the service is used and how it's performing.
Solution evaluation: Weigh built-in Atlassian features against custom or external solutions, and explain clearly why the chosen option is the best fit.
Continuous improvement: Challenge processes that are overly complex, costly, or full of manual toil, and propose simpler, automated alternatives.
Best practices and governance: Help define standards, naming conventions, and configuration guidelines for each product, and document them.
Instance consolidation: Contribute to ongoing migration and consolidation work, including planning, data validation, and post-migration cleanup.
Escalations and mentoring: Resolve complex platform issues, and share knowledge with less experienced teammates and stakeholders.

What We're Looking For

Required:

2+ years of hands-on administration of Jira and/or Confluence, preferably in Atlassian Cloud
Working experience with Atlassian Automation, including building and troubleshooting rules
Scripting skills in Python, PowerShell, or a similar language, and experience building automation against REST APIs (including JSON, authentication, pagination, and rate limits)
Hands-on experience with Git and version-controlled code or configuration, plus a working understanding of CI/CD practices: build, test, release, versioning, and branching strategies
Daily, effective use of AI-assisted development tools such as GitHub Copilot, Cursor, or Claude, with the judgment to validate, refine, or reject what they produce
A solid understanding of Jira configuration: schemes, workflows, screens, fields, and permissions
Experience managing users and groups at scale in Atlassian Admin
The ability to analyze an existing configuration, recommend simplifications, and explain the trade-offs clearly
Clear written and verbal communication in English, and comfort working with stakeholders around the world
A bachelor's degree in Computer Science, IT, or a related field, or equivalent experience

Nice to have:

Atlassian certifications (ACP-120, ACP-620, or Cloud Organization Admin)
Experience with AWS services (such as Timestream, Lambda, or S3) and with dashboards in Grafana or similar tools
Experience administering JSM (request types, queues, SLAs, portals) or JPD
Experience with identity integration such as Okta, Azure AD/Entra ID, SAML SSO, or SCIM
Migration experience with JCMA/CCMA or instance merges
Experience with ScriptRunner or other marketplace apps, and with assessing app usage

What You'll Gain

Ownership of meaningful parts of a large, enterprise-scale Atlassian Cloud platform
Real influence over how a global platform is standardized and modernized
A clear growth path to Specialist and Advanced Specialist roles on the Atlassian Platform Engineering team
Support for Atlassian certifications and ongoing learning

About Us

[Company boilerplate, benefits, and EEO statement]

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Engineering

Job Family: TECHNOLOGY

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