Pearson
Advanced Specialist, Implementation Specialist
Edtech.com's Summary
- Lead and support end-to-end service delivery across sales models.
- Coordinate planning, execution, and delivery of Access-related initiatives across multiple projects.
- Track milestones, dependencies, and risks with proactive issue resolution.
- Serve as a key contact for delivery performance, service status, and issue escalation.
- Define, monitor, and report on delivery metrics including KPIs and SLAs.
- Drive continuous improvement for delivery efficiency and scalability across Access models.
- Support governance, risk management, compliance, and change management activities.
- Required skills: Bachelor's degree or equivalent experience in Business, Project Management, Operations or related fields.
- Proven experience in service delivery in product, sales-enablement, commercial, or tech-enabled environments.
- Bilingual Spanish and English required; availability to work occasionally in Spain time zone.
- Benefits include private medical and dental plans, home office support, life insurance, employee assistance program, and 15 vacation days in the first year plus other leaves.
Advanced Specialist, Implementation Specialist Full Description
To learn more: https://plc.pearson.com
Our team: The International Higher Education Strategic Sales team plays a key role in enabling scalable, high-quality sales execution across Pearson. Working at the intersection of commercial strategy, service delivery, and operational excellence, the team partners closely with sales, customer success, portfolio, product, and technology functions to bring Access sales models to life and continuously improve how they are delivered.
About the Role:
We are looking for a customer-facing Implementation Specialist to join the Strategic Sales team. In this role, you will support the delivery of the most complex opportunities closed by the Strategic Sales team, ensuring end-to-end execution across cross-functional teams. You will help keep initiatives on track, manage risks and dependencies, and ensure delivery commitments are met with consistency, quality, and a strong customer and commercial focus.
Key Responsibilities:
Lead and support the end-to-end delivery of services across sales models, ensuring alignment with agreed timelines, scope, and delivery standards.
Coordinate the planning, execution, and delivery of Access-related initiatives and go-to-market activities across multiple projects and workstreams.
Track milestones, dependencies, and risks, proactively identifying issues and driving timely resolution.
Act as a key point of contact for delivery performance, service status, and issue escalation, ensuring clear communication across stakeholders.
Define, monitor, and report on key delivery metrics, including KPIs, SLAs, and milestone performance.
Drive continuous improvement initiatives to enhance delivery efficiency, consistency, quality, and scalability across Access models.
Support governance, risk management, compliance, and change management activities related to new or evolving Access sales models.
Required skills and experience:
Strong alignment with Pearson's culture and values.
Bachelor's degree in Business, Project Management, Operations, or a related field, or equivalent professional experience.
Proven experience in service delivery within a product, sales-enablement, commercial, or technology-enabled environment.
Strong understanding of delivery governance and performance tracking.
Experience working in matrixed, cross-functional environments and managing multiple priorities with diverse stakeholders.
Excellent analytical, problem-solving, communication, and stakeholder management skills.
Bilingual Spanish and English language skills.
Availability to work from time to time in the Spain time zone, as needed.
Check out our benefits:
Private medical health plan, plus dental care extended to your economic dependents under the age of 25.
Home office support.
Funeral assistance.
Life insurance.
15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave.
Employee assistance program.
AIP (Annual Incentive Plan
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job:
Content Creation
Job Family: LEARNING_&_CONTENT_DEVELOPMENT
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