AI Training & Enablement Specialist

AI Training & Enablement Specialist

• Full-Time
• Remote
• Remote, USA
  
  

• Design, develop, and maintain the enablement programs, learning journeys, and resources for the assigned function, tailored to different business units and skill levels.
• Translate technical AI capabilities into practical enablement by partnering with AI Engineers, Data Scientists, Product, and IT, using independent judgment to decide what to convey and how.
• Design and facilitate workshops, webinars, hands-on labs, office hours, and other sessions, adapting content and delivery based on audience needs and feedback.
• Assess needs across teams and determine the priorities, gaps, and approach needed to close them, aligned with business goals and AI maturity levels.
• Create original content and resources, such as playbooks, FAQs, job aids, guides, tutorials, communications, and assessments, exercising professional judgment over structure, format, and modality.
• Build and maintain the knowledge base for the assigned function, keeping content accurate, current, and easy to find.
• Incorporate responsible AI, data-handling, and compliance standards into the work, using judgment to tailor guidance to each audience.
• Stay current on new AI tools and features being introduced across the organization and determine what updates the assigned function needs as a result.
• Analyze AI usage trends and audience feedback to identify what is working, diagnose adoption barriers, and improve effectiveness.
• Deliver the enablement components of AI rollouts, including readiness, reinforcement, and launch materials.
• Define and track measures of effectiveness (adoption, proficiency, satisfaction, question themes) and use the findings to improve the work.
• Stay current with AI trends, technologies, and enablement best practices to keep the work relevant and effective.
• Perform other duties as assigned.

• Bachelors Degree directly related to the position or equivalent, preferred Instructional Design, Education, Communications, Information Systems, Computer Science, Artificial Intelligence, or related field (or equivalent experience).
• Masters Degree directly related to the position or equivalent, preferred Instructional Design, Learning Sciences, Human-Computer Interaction (HCI), Data/AI-related discipline, or related field.
• Minimum three years’ experience in training, enablement, instructional design, technical writing, customer education, or a related function, including experience supporting adoption of digital tools in a fast-changing environment.
• Preferred: relevant certs in learning design, facilitation, Microsoft 365, or AI tooling.
• Ability to organize and manage multiple priorities simultaneously.
• Ability to work well independently or within a team.
• Strong interpersonal and customer service skills Excellent interpersonal communication skills required.
• Must be able to handle confidential matters with discretion.
• Experience supporting enterprise tool rollouts (Microsoft 365/Copilot, knowledge platforms, workflow tools).
• Exposure to regulated environments (financial services preferred) and training aligned to policy/compliance requirements.
• Experience building and maintaining knowledge bases (SharePoint/Teams or similar).
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances.
• Complexity: General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach.
• Impact: Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader.
• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications