North Central College
Apple End User Support Specialist
🇺🇸 Naperville, IL
🕑 Full-Time
💰 $55K - $58K
💻 Information Technology
🗓️ August 22nd, 2025
Edtech.com's Summary
North Central College is hiring an Apple End User Support Specialist. The role involves resolving issues related to the purchase, use, management, and support of Apple products including desktops, laptops, and mobile devices, while also maintaining software updates and assisting with general helpdesk tasks.
Highlights
- Provide support for all College-owned Apple computers, iOS devices, and peripherals including hardware, software, and network client issues.
- Manage maintenance of Apple software and hardware updates using Jamf MDM.
- Ensure proper functioning of software in Apple labs used for instruction.
- Assist Windows End User Support Specialist with general helpdesk troubleshooting.
- Create and maintain documentation and collaborate with Information Technology Services staff.
- Contribute to managing Help Desk web content focused on Apple devices.
- Proficiency required in Apple OS X, Apple devices, network fundamentals including LDAP, Active Directory, and Microsoft Office Suite on both Apple and PC platforms.
- Required qualifications include a bachelor's degree in computer science or related field or equivalent experience, 2-3 years of related experience, and certifications (Apple Certified Support Professional and A+ Certification) within one year of hire.
- Salary range: $55,000-$58,000 annually.
- Work involves occasional after-hours tasks and requires the ability to lift and carry 50 pounds; valid driver’s license required.
Apple End User Support Specialist Full Description
Apple End User Support Specialist
Posting Number | S000919
Position Title | Apple End User Support Specialist
Department | Information Technology Services
Division | Information & Technology
Supervisor Title | Telecommunications and Computer Support Operations Manager
Status | Full Time Regular
Salary Range | $55,000-$58,000
Position Summary | The Apple End User Support Specialist is responsible for resolving problems, questions or concerns related to the purchase, use, management and ongoing end-user support of Apple products at North Central College, including desktops, laptops, mobile devices and software.
Description of Key Responsibilities | Note that all functions described below must be performed, and it is normally the responsibility of the individual in this position to perform them and/or see that they are performed.
1. Responsible for support of all College owned Apple computers, mobile ios devices, and peripherals, and for diagnosing and resolving problems effectively. This support covers hardware, software and all network client functions.
2. Design and implement process and ensure all College-supported Apple software and hardware are consistently maintained with the latest patch levels and software updates using the MDM Jamf.
3. Responsible for ensuring that appropriate software is loaded and functioning correctly in Apple labs for instructional purposes.
4. Assist Windows End User Support Specialist with troubleshooting general helpdesk tickets when not working on Apple-specific issues.
5. Adhere to support practices, create and maintain clear documentation, and collaborate with ITS staff to troubleshoot and resolve issues.
6. Share in responsibility for the Help Desk web page, focusing on Apple computers.
7. Other related duties as assigned.
OTHER KEY RESPONSIBILITIES Support the College’s mission, vision and values, and contribute to the advancement of the College’s Strategic Plan. Demonstrate a strong commitment to continuous quality improvement. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Required Knowledge, Skills and Abilities | Individuals must possess the knowledge, skills and abilities described below or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Physical requirements of the job can be found on the last page of this document.An individual in this position must possess the proficiency, wherewithal and knowledge of principles and processes for providing high-quality service to both internal and external constituents of the College. Excellent interpersonal skills and a strong commitment to customer service are required for this position. Must be able to communicate effectively in the English language, both orally and in writing, on all levels. Demonstrated and verifiable ability to produce written documentation of complex technical processes/procedures for a general audience. Ability to work in a flexible environment as a team member and individually. Proficient in Apple and PC client functions in networked environments, various operating systems, and network applications like Microsoft Office. Verifiable experience with Apple devices, Apple OS X, and browsers. Knowledge and understanding of general networking fundamentals to include, but not limited to, LDAP, e-directory and Active Directory, especially with regard to Apple specific implementations of these services. Proficiency in Microsoft Office Suite software (both Apple and PC) and other standard software used in administrative/business settings. Strong organizational, accuracy, attention to detail, and problem-solving skills. Capable of managing multiple priorities and meeting tight deadlines. Committed to continuous skill and knowledge development. Quickly grasp knowledge of College organization and operations.
Distinguishing Characteristics | The college community must receive a prompt, dependable, and competent response to their requests for service and support for the devices they use to accomplish their tasks and the ideal candidate will possess these qualities. Candidates should be able to work independently, but are also effective within a small team. The position may require occasional work outside of normal business hours and candidate must be able to lift and carry 50lbs.
Education/Training | A bachelor’s degree, in computer science or a related field, or equivalent experience is required.
Experience | 2-3 years’ experience in a similar position supporting Apple devices for end-users preferred. Apple Certified Support Professional Certification and A+ Certification, or required within one year of hire.
Experience implementing and managing Apple Device Enrollment Programs (DEP), Apple Volume Purchase Programs (VPP), and the integration of Apple Configurator with third-party Mobile Device Management solutions, specifically Jamf MDM, preferred.
Licenses or Certifications | Valid driver’s license with acceptable driving record.
Is This a Temporary Position? | No
Employment Conditions | An offer of employment is contingent upon successful completion of the College’s background screening process.
Number of Vacancies | 1
Position Title | Apple End User Support Specialist
Department | Information Technology Services
Division | Information & Technology
Supervisor Title | Telecommunications and Computer Support Operations Manager
Status | Full Time Regular
Salary Range | $55,000-$58,000
Position Summary | The Apple End User Support Specialist is responsible for resolving problems, questions or concerns related to the purchase, use, management and ongoing end-user support of Apple products at North Central College, including desktops, laptops, mobile devices and software.
Description of Key Responsibilities | Note that all functions described below must be performed, and it is normally the responsibility of the individual in this position to perform them and/or see that they are performed.
1. Responsible for support of all College owned Apple computers, mobile ios devices, and peripherals, and for diagnosing and resolving problems effectively. This support covers hardware, software and all network client functions.
2. Design and implement process and ensure all College-supported Apple software and hardware are consistently maintained with the latest patch levels and software updates using the MDM Jamf.
3. Responsible for ensuring that appropriate software is loaded and functioning correctly in Apple labs for instructional purposes.
4. Assist Windows End User Support Specialist with troubleshooting general helpdesk tickets when not working on Apple-specific issues.
5. Adhere to support practices, create and maintain clear documentation, and collaborate with ITS staff to troubleshoot and resolve issues.
6. Share in responsibility for the Help Desk web page, focusing on Apple computers.
7. Other related duties as assigned.
OTHER KEY RESPONSIBILITIES Support the College’s mission, vision and values, and contribute to the advancement of the College’s Strategic Plan. Demonstrate a strong commitment to continuous quality improvement. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Required Knowledge, Skills and Abilities | Individuals must possess the knowledge, skills and abilities described below or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Physical requirements of the job can be found on the last page of this document.An individual in this position must possess the proficiency, wherewithal and knowledge of principles and processes for providing high-quality service to both internal and external constituents of the College. Excellent interpersonal skills and a strong commitment to customer service are required for this position. Must be able to communicate effectively in the English language, both orally and in writing, on all levels. Demonstrated and verifiable ability to produce written documentation of complex technical processes/procedures for a general audience. Ability to work in a flexible environment as a team member and individually. Proficient in Apple and PC client functions in networked environments, various operating systems, and network applications like Microsoft Office. Verifiable experience with Apple devices, Apple OS X, and browsers. Knowledge and understanding of general networking fundamentals to include, but not limited to, LDAP, e-directory and Active Directory, especially with regard to Apple specific implementations of these services. Proficiency in Microsoft Office Suite software (both Apple and PC) and other standard software used in administrative/business settings. Strong organizational, accuracy, attention to detail, and problem-solving skills. Capable of managing multiple priorities and meeting tight deadlines. Committed to continuous skill and knowledge development. Quickly grasp knowledge of College organization and operations.
Distinguishing Characteristics | The college community must receive a prompt, dependable, and competent response to their requests for service and support for the devices they use to accomplish their tasks and the ideal candidate will possess these qualities. Candidates should be able to work independently, but are also effective within a small team. The position may require occasional work outside of normal business hours and candidate must be able to lift and carry 50lbs.
Education/Training | A bachelor’s degree, in computer science or a related field, or equivalent experience is required.
Experience | 2-3 years’ experience in a similar position supporting Apple devices for end-users preferred. Apple Certified Support Professional Certification and A+ Certification, or required within one year of hire.
Experience implementing and managing Apple Device Enrollment Programs (DEP), Apple Volume Purchase Programs (VPP), and the integration of Apple Configurator with third-party Mobile Device Management solutions, specifically Jamf MDM, preferred.
Licenses or Certifications | Valid driver’s license with acceptable driving record.
Is This a Temporary Position? | No
Employment Conditions | An offer of employment is contingent upon successful completion of the College’s background screening process.
Number of Vacancies | 1
Posting Detail Information
EEO Statement | North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources. Determinations for reasonable accommodation will be made on a case-by-case basis.
Close Date |
Open Until Filled | Yes
Additional Information | The pay offered to the selected candidate will be determined based on factors including (but not limited to) the candidate’s experience, qualifications, and training.
North Central College provides a comprehensive benefits package, which includes: All-inclusive medical, dental and vision group insurance Health and dependent care savings plans Employer-paid life, AD&D and disability group insurance 403(b) retirement plan with employer contributions Employee assistance plan resources Tuition waiver for full-time employees, spouse and dependent children Generous paid time off plans, including 3 weeks vacation to start 15 paid holidays per year, including 5 days during NCC Winter Break Free access to campus health center, fitness and athletic facilities, and library Employee discount program
Close Date |
Open Until Filled | Yes
Additional Information | The pay offered to the selected candidate will be determined based on factors including (but not limited to) the candidate’s experience, qualifications, and training.
North Central College provides a comprehensive benefits package, which includes: All-inclusive medical, dental and vision group insurance Health and dependent care savings plans Employer-paid life, AD&D and disability group insurance 403(b) retirement plan with employer contributions Employee assistance plan resources Tuition waiver for full-time employees, spouse and dependent children Generous paid time off plans, including 3 weeks vacation to start 15 paid holidays per year, including 5 days during NCC Winter Break Free access to campus health center, fitness and athletic facilities, and library Employee discount program
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Interest
Optional Documents
North Central College
30 North Brainard Street, Naperville, IL 60540
630.637.5757
humanresources@hr.noctrl.edu.
30 North Brainard Street, Naperville, IL 60540
630.637.5757
humanresources@hr.noctrl.edu.
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