Edtech.com's Summary

Indiana University Bloomington is hiring an Application Administrator to serve as the senior CRM business analyst and platform expert for the Kelley School of Business. The administrator keeps the systems behind recruitment, admissions, program communication, career services, and alumni outreach running reliably, and designs solutions that let the school send accurate, personalized messages to students at every stage of their journey.

Highlights

Serve as the highest point of escalation for troubleshooting and fixing bugs and problems in the school's applications and products.
Design advanced CRM solutions and handle their testing, documentation, and coordination with stakeholders across the school.
Manage complex upgrades, releases, and customizations, documenting each piece of work according to the team's established methodology.
Lead the design, development, and implementation of new software solutions and influence which services and technologies the team builds.
Develop best practices for building, testing, and deploying applications across the team.
Research and evaluate emerging technologies, then guide the team on adopting those that improve the success of client applications.
Partner with leadership on project planning, objective setting, task estimation, and evaluating incoming customer requests.
Coach and give constructive feedback to less experienced staff on the team.
Needs a bachelor's degree, preferably in computer science, business systems, or a related field, plus five years of customer support, application support, or programming experience.
Work a hybrid schedule that mixes remote and in-person days, subject to change with university policy and business needs.

Application Administrator Full Description

Department Specific Responsibilities

Provides senior Customer Relationship Management (CRM) business-analysis and platform expertise for systems that support recruitment, admissions, program communication, student engagement, career services, employer relationships and alumni outreach.
Enables timely, accurate, and increasingly personalized communication throughout the student life cycle.
Provides advanced solution design, continuity, testing, documentation and stakeholder coordination.

General Responsibilities

Serves as the highest point of escalation for troubleshooting, analyzing, and designing solutions for problems and bugs in applications and products.
Manages highly complex upgrades, releases, customization, and documentation of work according to team's established methodology.
Leads in the design, development, and implementation of new software solutions by influencing the services and technologies that are developed.
Develops best practices for building, testing, and deploying applications.
Serves as the point of contact with regards to research, evaluation, and guidance for implementation of new and emerging technologies that improve the success of client applications.
Collaborates with leadership and leads project planning, objective formulation, task estimation and evaluation of customer requests.
Often provides guidance and feedback to less experienced staff.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education (Required)

Bachelor's degree (preferably in computer science, business systems, or related field.)

Work Experience (Required)

5 years customer/application support, programming, or related experience.

Skills (Required)

Proficient written and verbal communication skills.
Demonstrates problem solving skills.
Ability to simultaneously handle multiple priorities.
Demonstrates customer service skills.
Quickly troubleshoots and resolves problems.
Performs work independently with minimal supervision.
Effectively coaches and delivers constructive feedback.
Demonstrates excellent judgment and decision making skills.
Excellent collaboration and team building skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Job Classification

Career Level: Advanced
FLSA: Exempt
Job Function: Information Technology
Job Family: Software/App, Admin & Analysis

Let me find your next job.

Thanks - you're signed up.

Application Administrator

Edtech.com's Summary

Application Administrator Full Description

Enterprise Desktop Engineer - Apple Group

Product Manager - Workday

Team Leader Database - FSM

Data Management Engineer Senior

Senior Technical Support Specialist, Research